Definition of Procedures:« Back to Glossary Index
Procedures are the largest volume of instructional content representing practical knowledge; they include all types of human decisioning such as guides, help text, methods, instructions, policies, regulations, standards and technical practices. A procedure is a set of conditional instructions that affects the human interactions involving customers, information workers and service suppliers. These instructions involve a sequence of nano-decisions (minuscule decisions) with each decisioning path leading to an outcome.
These sets of instructions are the procedural components and these components may be linked together.
A decision rights owner is responsible for a repository of procedural components and the links to other related procedural components belonging to other decision rights owners.« Back to Dictionary Index