Publisher Announces New Book: Operational Excellence: Using Lean Six Sigma to Translate Customer Value Through Global Supply Chains


Auerbach Publications has announced December 13 as the publication date of the new book Operational Excellence: Using Lean Six Sigma to Translate Customer Value Through Global Supply Chains by James William Martin. However, advanced sales of the book have already begun. Orders are being accepted at:

The book, which has 672 pages:

  • Presents innovative methods for deploying programs of continued excellence, including Lean Six Sigma.
  • Takes a fresh approach to building quality work teams and understanding and meeting customer needs and value expectations.
  • Provides essential tools for successful design of products, services, and workflow systems.
  • Calculates productivity and EVA in relation to products and services.
  • Discusses proven systems for analyzing financial and operational data.
  • Explains internationally accepted metrics used to establish controls in the production process.

To successfully compete in today’s global marketplace, organizations can and must do more to improve their internal operational efficiencies. Operational Excellence: Using Lean Six Sigma to Translate Customer Value Through Global Supply Chains consolidates hundreds of tools and methods into 110 key concepts designed to translate the “voice of the customer” throughout global supply chains, dramatically improving productivity and shareholder economic value added (EVA).

A Practical Tool for Real World Applications

For organizations seeking a source for improving manufacturing and service operations, this book effectively delivers. Divided into five successive sections, it begins with adaptation strategies for global competitiveness, and then delves into implementations to enhance productivity while targeting customer needs and value expectations. Finally, the author explains how to establish information-sharing throughout global supply chains, along with the role of IT. A useful tool for real world application, the volume’s 20 chapters also contain more than 450 figures, tables and roadmaps. As organizations understand the interrelationships of the supply chains, their operational systems will excel at meeting or exceeding customer expectations in this age of globalization.

About the Book’s Author

James W. Martin is president of Six Sigma Integration, Inc., a Lean Six Sigma consulting firm, located south of Boston and the author of the book Lean Six Sigma for Supply Chain Management: The 10 Step Solution Process. As a lean six sigma consultant and master black belt for ten years, Mr. Martin has trained and mentored more than 1,500 black belts, executives, deployment champions, and green belts in lean six sigma methods including supply chain applications and led successful lean six sigma assessments across Japan, China, Korea, Singapore, Malaysia, Thailand, Australia, North America and Europe. This work included organizations in retail sales, residential and commercial service, banking, insurance, financial services, measurement systems, aerospace component manufacturing, electronic manufacturing, controls, building products, industrial equipment, and consumer products.

He has also served as an instructor at the Providence College Graduate School of Business since 1988. He instructs courses in operations research, operations management and economic forecasting, as well as related quantitative subjects, and counsels MBA candidates from government organizations and leading corporations. He holds a M.S Mechanical Engineering, Northeastern University; M.B.A., Providence College; B.S. Industrial Engineering, University of Rhode Island. He also holds several patents and has written numerous articles on quality and process improvement. He is a member of APICS and has certifications in, production and inventory management (CPIM) and integrated resource management (CIRM). He is a member of American Society for Quality (ASQ) and is certified quality engineer (CQE).

Operational Excellence: Using Lean Six Sigma to Translate Customer Value Through Global Supply Chains (ISBN: 9781420062502, ISBN 10: 1420062506)

About the Author