One of the pleasures of teaching Green Belts is helping to eliminate the fear of statistical analysis. One technique is to place an emphasis on not only when and why a tool or methodology is used but also what the data says in “plain English.” Memorizing complex formulas may be the goal of many Master…
Many companies spend considerable amounts of money on customer surveys every year. They then use those survey results to amend strategies, design new products and services, focus improvement activities and to celebrate success. But can practitioners always rely on the results they see? Here is a fictional example: MyInsurance, a life insurance company with worldwide…
A survey is a valuable assessment tool in which a sample is selected and information from the sample can then be generalized to a larger population. Surveying has been likened to taste-testing soup – a few spoonfuls tell what the whole pot tastes like. The key to the validity of any survey is randomness. Just as…
J. DeLayne Stroud
Uwe H. Kaufmann
Pamela Hunter