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ITIL and Six Sigma

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  • #52180

    Musig
    Participant

    Can anyone help me with implementing Six Sigma into an ITIL framework?
    Musig

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    #183236

    MrMHead
    Participant

    I am just starting to brush the surface of ITIL, but from what I understand it is best practices as implemented in your environment.
    It would seem that SS would not be in contention (right word?) with ITIL.  While working your DMAIC projects you just make sure that your Change Management practices, and any other documentation standards that are in place, are followed.
    In fact, I could see where you use SS to improve and tune the ITIL best practices to your environment.
    M

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    #183237

    Mikel
    Member

    Of topic, but that Tom Edwards guy got dumped pretty quick. So
    much for canned advertisements for crummy on-line courses.

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    #183239

    MrMHead
    Participant

    Yes, I noticed that. – the whole thread is gone
    There was also a “dissertation” ad late yesterday that “Disser-peared”  ;-)
    Keepin’ the mods busy

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    #183240

    Dillon
    Participant

    This is an interesting topic that I like to discuss with people.  I think Six Sigma, software development life cycle (SDLC), and ITIL are very similiar in some ways but very different in other ways.  They are all there to help with specific things related to the work being done.  ITIL is focused on support, SDLC is focused on software development, SS is focused on process improvement.  They can overlap and be used at the same time, but are used to solve different things.  I also get a lot of questions about how SS and project management are related.  I tell people that PM is used to run a SS project and you must do both.  I think the same thing is true for Software development and implementing ITIL.  Use PM to oversee these projects and don’t leave out PM when using these tools.

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    #183249

    MBBinWI
    Participant

    Doing a little research on Wikipedia, I find that a component of ITIL is – Continual Service Improvement (CSI) Aligning and realigning IT services to changing business needs (because standstill implies decline).
     
    This would be a perfect situation for DMAIC and transactional DMAIC.

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    #183258

    Sloan
    Participant

    Musig,
    I attended a conference a few years ago and one of the sessions was on exactly this topic. I wish I had a presentation to send you. The basic premise is that if you are doing a DFSS project in technology, you would define your scope, gather customer needs and define and prioritize CTQ’s as normal. In the next phase you would use the ITIL best practices and process framework to help you identify and select potential concepts, develop high level and detailed design, and predict design capability. Then you would go through build, test, deploy and control as usual.
    So you would use the ITIL framework to help you quickly get from VOC and CTQ’s to detailed design and predicted capability. The guy who presented the strategy said it worked very well in his organization and accelerated technology projects. The same concept works for integrating CMM/CMMi and Six Sigma too.

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    #183338

    Musig
    Participant

    Thanks!
    Can you tell me what is Transactional DMAIC?
    Outlier, can you share with me the presenation  to [email protected]
    thanks
    Musig

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    #183423

    Andreas Josten
    Participant

    Hello Musig,applying to your question and Outlier´s answer I can help you
    implementing Six Sigma into an ITIL framework. Jeff Book, Director
    Six Sigma and Supply Chain at procise GmbH, Frankfurt, developed
    with the backround of a lot of very well performing projects within
    complex global IT environments an holistic approach in combining
    methodologies and frameworks like ITIL, Six Sigma and CMMI. This
    alignment allows the fully capitalization of each to accelerate
    technology projects and ensure the further stability and flexibility.Jeff posted an article here at isixsigma regarding the integration
    where you can find the first basic “how to” informations.
    Roadmap for Integrating ITIL, CMMI and Lean Six Sigma
    https://www.isixsigma.com/library/content/c070709a.aspEspecially taking into consideration the needs of our customers Jeff
    developed a product and a training based on the holistic approach
    of aligning the mentioned methodologies and frameworks.
    Informations are posted at isixsigma and at procise.com as well.Musig – and all other who are interested in – take also a look to
    the product descriptionProcise Consultancy Introduces Process Assessment and
    Improvement Product
    https://www.isixsigma.com/library/content/n080123c.asp
    http://www.procise.com/products/and the Six Sigma Training Holistic Process Improvement Training for Managers
    https://www.isixsigma.com/library/content/n080826a.asp
    http://www.procise.com/upload/downloads/PMI_26_09.pdfPlease don´t hesitate and contact Jeff or me for further
    [email protected]
    Director Six Sigma and Supply Chain
    +49 (69) 24 24 06 [email protected]
    Black Belt
    Senior Consultant
    +49 (69) 24 24 06 60

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    #183505

    Musig
    Participant

    Thanks a lot! that was really useful.
    I am starting to run a GRR for the data that is captured in the Tracker.
    Once this is moving fine, I shall focus on the Process Capability.
    Correct me if I am wrong.
    Musig

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