nelson
@nelson Reputation - 0 Rank - Aluminum
|
Please let me know if someone could send me a Kano Analysis template with an example. Also how do I relate my VOC+QFD to Kano Analysis…Nelson
|
Neal Nelson
@Neal-Nelson Reputation - 0 Rank - Aluminum
|
Please let me know if someone could send me a Kano Analysis template with an example. Also how do I relate my VOC+QFD to Kano Analysis…Nelson
|
qualitycolorado
@qualitycolorado Reputation - 0 Rank - Aluminum
|
Nelson, Good morning!
Regarding your request about Kano analysis — I’m not quite sure what you need regarding a “template” … could you elaborate? The Kano model is a “thinking” tool rather than an strict numeric analytical tool. I don’t think I have ever seen anyone use a template when applying the Kano model.
In the meanwhile … FYI, there is a good tutorial about the Kano Model (with animation and voice-overs) that can be launched at this link:http://www.c2c-solutions.com/kano_tutorial.htmIt includes good demonstration of different types of customer needs, including:- Basic Needs; – Performance Needs; and- “Excitors”The tutorial is a little “commercial” at the end, but otherwise is quite well done…. hope this is helpful to you …. Best regards,QualityColorado
|
December 31, 20070
qualitycolorado 1495 days ago.
