While transactional processes might require a different approach, the Lean Six Sigma tools you use are the same. Follow this sequence of five tools to begin fixing your invisible problems before they reach your customers.
Lean Six Sigma projects are a learning journey and, unfortunately, despite practitioners’ best efforts, projects can become delayed on their way to completion. A number of reasons may contribute to project delays, such as the occasional unforeseen organizational crisis due to business, operational or personnel issues. The conventional management response to delays is to arrange…