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David J. Back

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Harvesting Value in Transactional Processes with Lean Six Sigma

In an era of high competition, with many companies facing a less-than-certain future, the need to increase performance in the eyes of the customer has never been stronger. Transactional processes play a major role in any company’s interaction with the customer, which makes them excellent candidates for Lean Six Sigma improvements. Methods and tools that…


Current Reality Tree Helps to Identify Hidden Barriers

Lean Six Sigma projects are a learning journey and, unfortunately, despite practitioners’ best efforts, projects can become delayed on their way to completion. A number of reasons may contribute to project delays, such as the occasional unforeseen organizational crisis due to business, operational or personnel issues. The conventional management response to delays is to arrange…