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Gaurav Shah

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Controlling Change in IT Departments Using DMAIC

Gaurav Shah

During a Six Sigma project at an information technology (IT) department, there are many good reasons why a process or a system needs to change. There also are a few bad reasons – bad, but unavoidable. It’s up to the practitioners to decide how to transform bad reasons into good ones, and how to prevent…

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Six Sigma Adds Structure to Quality Audit Process

Gaurav Shah

Quality audits are performed to verify the effectiveness of a quality management system. They can also be used to: Gain internationally recognized quality certifications, such as ISO 9001. Verify the existence of objective process data. Assess how successfully processes have been implemented. Judge the effectiveness of achieving any defined target levels. Provide evidence concerning reduction…