Category: Concepts

Control Measures: Maintaining the Gains of Process Improvement
Updated:When you make improvements to your processes, that is not enough. It is important to put measures in place that ensure that the work that has been done can be sustained.In the DMAIC process, your problem is defined, measurements are taken, analysis occurs, and improvements are made. After all of this, comes the final control […]
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Cost of Conformance (COC)
Published:Conformance is a term that refers to the degree to which a product, service, or system meets its specified requirements. It is the total of all expenses incurred by a company to meet a target quality level for a product or service.
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Total Cost of Quality: The Key to Improving Organizational Performance
Updated:Is quality free, as claimed by quality expert and author Philip Crosby? Or, is there a cost of quality (COQ) that your organization needs to understand and manage?ย
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Lessons from Defects: How to Improve Processes and Enhance Customer Satisfaction
Updated:Defects are products or services that fail to meet customer requirements. By understanding defects created, we can work to reduce or eliminate them and ensure customer satisfaction.
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The Power of Customer Relationship Management In Your Business
Updated:The general concept of developing relationships with customers is certainly not strange to the business world. However, leveraging tailored digital solutions to take this concept to the next level in practice is relatively new. Modern CRM leverages digital infrastructure and tools to improve how businesses interact with people. Overview: What is customer relationship management? CRM […]
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The Importance of Understanding LSS Customer Philosophy
Updated:An in-depth look at the Lean Six Sigma customer — who they are, why they’re important, and how to win lifelong loyalty.
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Improving Product Quality by Managing Consumers Risk
Updated:When doing hypothesis testing, there is a risk of making two types of errors. One of them is the consumerโs risk, which is when the null hypothesis is rejected when it shouldnโt have been.ย
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The Necessity of Control Plans in Process Evolution
Updated:If you stretch a rubber band and let it go, it will snap back to its original position. The same is true of your any process improvements you make. The control plan is intended to help you maintain the gains you have achieved.ย
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What is Continuous? A Complete Guide
Updated:Having a continuous approach in your organization can be both positive and negative, depending on what it is in regard to. When it comes to improvement, being continuous is ideal. Striving for continuous improvement in your organization furthers the success of your company. Striving for continuity in other aspects, however, can be detrimental. Overview: What […]
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The Strategic Importance of Critical to Customer Requirements
Updated:Listening to and engaging with your customer gives a powerful and unique insight into what your products and services should deliver to be successful. By developing a number of Critical to Customer requirements, you can build a strong foundation for customer satisfaction and commercial success.
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Applying Confidence Intervals to Population Parameter Estimation
Updated:Would you expect the average of a sample to be the same as the average of the population from which it came? No. Why not? Because of randomness and sampling error. How should we handle that? Letโs find out.
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What is a Defective? A Complete Guide
Updated:Unfortunately, sometimes your process produces unacceptable output. These are usually referred to as defects or defectives. Letโs examine what a defective item is and contrast it with a defect. The Merriam-Webster dictionary defines a defective as: having a defect or flaw or imperfect in form, structure, or function. Simply put, a defect is a flaw […]
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Achieving Quality Through Continuous Improvement
Updated:Competition for products and services is cutthroat, and survival should not be taken for granted. Implementing continuous improvement into your organisation and embedding it into your business culture keeps you one step ahead of the pack, locking in both customer and employee loyalty.
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The Power of Data: Understanding What It is and Why It Matters
Updated:The famed statistician, Dr. W. Edwards Deming, frequently talked about data and said, โWithout data, youโre just another person with an opinion.โ Letโs learn some more about data. Data refers to any information, facts, or statistics that can be collected, stored, and analyzed. It can be in the form of numbers, text, images, audio, or […]
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Targeting Costs: Balancing Quality, Affordability, and Profitability in Your Business
Updated:Some companies struggle to operate within budget because they do not understand the difference between what is possible in theory and whatโs possible given the constraints of their business. Knowing the how, when, and why about setting cost related targets helps gain that understanding and is crucial to knowing what systems are realistically capable of.
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Understanding Common Cause Variation: Managing Process Fluctuation
Updated:No two snowflakes are alike, goes the old saying. Variation is everywhere. But, is some variation predictable and due to the variation in your process, while some is not? Common cause variation is a part of every process. Letโs learn more about it.ย
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Driving Organizational Excellence with Business Value Added Initiatives
Updated:“Business value added” refers to the actions the customer may not directly be requiring, but that are necessary for you to stay in business over time. There are safety, preventative, and legal requirements that necessitate these tasks.
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Explaining the Chi-Square Test: What it is and How it Works
Updated:Is there a relationship between wearing your seatbelt and whether or not you survive an auto accident? Is there a relationship between studying and whether you pass an exam? These are the types of questions a Chi-Square Test can answer.
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C-Level: A Guide to Senior Management
Updated:C-level has a vastly different definition than sea level. One refers to the levels of senior management in an organization and the other is a measure of elevation. Letโs explore this in a little more detail. When walking through the halls of your organizationโs offices, have you heard someone say, โHey Chiefโ? Does that mean […]
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Dashboard Examples
Published:If you look at the dashboard of your car, you will see information related to the carโs performance and the progress of your journey. When you look at your business dashboard, you can see examples of similar information.ย ย
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What Product Characteristics Are and Why They Matter
Updated:There are some set characteristics that make something what it is. We look for common characteristics that make a door a door. We look for certain characteristics in order to be able to call a type of vehicle a car. There are set characteristics for most common things that, when looked at together as a […]
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Understanding Central Tendency: Measures and Considerations
Updated:Finding the center point of your data set can be deceptively simple. There are a few different methods that you should be aware of when determining the central tendency, which come into play depending on the nature of your data. Determining the center point of your data set can be helpful in a variety of […]
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Why Every SS Practitioner Should Know About Conditions
Updated:Lean Six Sigma is a process improvement methodology that uses data to identify and solve problems in business processes. One of the main tools used in Lean Six Sigma is the process flow diagram, which is used to map out the steps in a process and identify where waste occurs. The diagram can be used […]
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