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Luca Bencini

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Voice of the Customer: Have You Asked Enough Questions?

To drive improvement through Lean Six Sigma and other continuous improvement projects, it is imperative for practitioners to determine first what is important to the customers who are affected by the process. Customers can take on a variety of different views. Listed below are examples of typical customers identified in a SIPOC diagram (suppliers, inputs,…

Hypothesis Testing: Fear No More

When analyzing data as part of a Lean Six Sigma project, some Belts can become confused to the point of fear when their coach tells them they need to perform a hypothesis test. This fear often comes from two sources: 1) the selection of the appropriate hypothesis test and 2) the interpretation of the results….

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Not Everything Needs DMAIC

After coaching Lean Six Sigma for the last 12 years, it is still surprising to see how many projects get cancelled because they are not considered “valid.” Practitioners and managers must remember that this methodology is designed for making process improvements. If leadership cannot identify a broken process, more work by the project sponsor is…

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Gain Support with Organizational Improvement Strategy

Striving to improve should be the prime directive for all business leaders. If organizations do not improve, they run the risk of getting left behind. So the question is: What is the best strategy or approach for improvement? Over the last 20 years, many continuous improvement initiatives have been introduced, but only one seems to…

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