Tag: government

In this case study, the 509th Maintenance Group of the U.S. Air Force used an eight-step continuous process improvement approach to balance its resources and meet both flying hour program requirements and aircraft availability needs. This week looks at steps 1 through 4. Part 2 looks at steps 5 through 8. Introduction The B-2 bomber […]

Construction projects are always a challenge. Inspections are needed (often several), but if you’re trying to schedule one in Brevard County, Florida, you’re competing for the attention of 14 inspectors in a 500 square mile environment. Lean Six Sigma to the rescue!

The City of Fayetteville, North Carolina, faced a staffing crisis in its Finance department. Thanks to a DMAIC project, in just 14 weeks the City was able to turn the department’s chaos around.

In 2008, Susan Guthrie was the communications manager of the City of Tyler, Texas, (current interim city manager) and a General Electric-trained Green Belt. She approached the assistant city manager at the time, Mark McDaniel, with the idea of implementing Lean Six Sigma (LSS) in the City. Guthrie recalled, “The City’s culture of continuous improvement was […]

The City of Kawartha Lakes, Ontario, Canada, was formed in 2001 by a Provincial Order to amalgamate 16 lower-tier municipalities and one upper-tier county into one corporation. Although called a City, the municipality is mostly rural. The City is approximately 3,059 km2. Due to its large rural area, the City has 21 fire stations, comprised […]

The Corporation of the City of Kawartha Lakes (the City), Ontario, Canada, is a single-tier municipality that covers a land area of 3,067 square kilometers and includes more than 250 lakes. In addition to approximately 73,000 permanent residents there is a large seasonal population of approximately 31,000 residents each summer. More than 77 percent of […]

Throughout the world, both commercial and government organizations are engaged in efforts to improve their overall operations. Government agencies are faced with a particular challenge when trying to improve operations – they may be dealing with smaller work forces without a reduction in deliverables. This presents the need to become more efficient in order to […]