Improving a Florida County’s Inspection Process

Construction projects are always a challenge. Inspections are needed (often several), but if you’re trying to schedule one in Brevard County, Florida, you’re competing for the attention of 14 inspectors in a 500 square mile environment. Lean Six Sigma to the rescue!

The Lean Six Sigma Deployment in Tyler, Texas

In 2008, Susan Guthrie was the communications manager of the City of Tyler, Texas, (current interim city manager) and a General Electric-trained Green Belt. She approached the assistant city manager at the time, Mark McDaniel, with the idea of implementing Lean Six Sigma (LSS) in the City. Guthrie recalled, “The City’s culture of continuous improvement was…


Case Study: A DMADV Approach to Marketing and Advertising

The Corporation of the City of Kawartha Lakes (the City), Ontario, Canada, is a single-tier municipality that covers a land area of 3,067 square kilometers and includes more than 250 lakes. In addition to approximately 73,000 permanent residents there is a large seasonal population of approximately 31,000 residents each summer. More than 77 percent of…