Through scenario planning, organizations can delight their customers by preparing for problems before they happen and testing solutions on employees first.
To survive in today’s competitive software-development market, organizations need to build their capabilities around delivering the best service within customer-stipulated time frames and costs. Increasing productivity – the rate of output per amount of input – is the factor most likely to give an organization an edge over others. Many software-development organizations have realized the…
Six Sigma practitioners capture the voice of customer (VOC) in the process of designing or improving a product or service; however, practitioners often compromise while implementing the VOC in the actual design, citing reasons such as cost, cycle time and design constraints. As a result of these compromises, products or services can lose competitiveness in…