iSixSigma

All posts by

Lori Liendo

View Profile

Improving Labor and Delivery Triage Turnaround Time

Excessive waiting and poor customer service at a hospital’s labor and delivery triage area had existed for years. But with a knowledge of Six Sigma, the hospital’s management knew it did not need to continue unabated. A process improvement project team attacked the problem systematically and began resolving it in a matter of months. Here…