Education is a key component of your Six Sigma initiative. Below is a recommendation of what should be included in your training, whether conducted in-house or by a third-party consultant. If you feel that some relevant topic is missing from the curriculum or body of knowledge of any of the areas listed below, please send an email to iSixSigma. We appreciate your input.
| Six Sigma Green Belt Curriculum and Body of Knowledge |
|---|
| Overview |
- Overview of Six Sigma
- DMAIC Methodology Overview
- Financial Benefits of Six Sigma
- The Impact of Six Sigma to The Organization
- The Six Sigma Language
|
| Define |
- Project Definition
- Project Charter
- Developing a Business Case
- Chartering a Team
- Defining Roles and Responsibilities
- Gathering Voice of the Customer, Support for Project
- Translating Customer Needs into Specific Requirements (CTQs)
- SIPOC Diagram
- Define Phase Review
|
| Measure |
- Process Mapping (As-Is Process)
- Data Attributes (Continuous Versus Discrete)
- Measurement System Analysis
- Data Collection Techniques
- Data Collection Plan
- Understanding Variation
- Measuring Process Capability
- Calculating Process Sigma Level
- Visually Displaying Baseline Performance
- Measurement Phase Review
|
| Analyze |
- Visually Displaying Data (Histogram, Run Chart, Pareto Chart, Scatter Diagram)
- Detailed (Lower Level) Process Mapping of Critical Areas
- Value-Added Analysis
- Cause and Effect Analysis (a.k.a. Fishbone, Ishikawa)
- Affinity Diagram
- Data Segmentation and Stratification
- Verification of Root Causes
- Determining Opportunity (Defects and Financial) for Improvement
- Analyze Phase Review
|
| Improve |
- Brainstorming
- Multi-Voting
- Quality Function Deployment (House of Quality)
- Selecting a Solution
- Failure Modes and Effects Analysis (FMEA)
- Poka Yoke (Mistake Proofing Your New Process)
- Piloting Your Solution
- Implementation Planning
- Improve Phase Review
|
| Control |
- Assessing The Results of Process Improvement
- Statistical Process Control (SPC) Overview
- Developing a Process Control Plan
- Documenting the Process
- Control Phase Review
|
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This is not a sufficient agenda. The organizations I’m familiar with provide more in depth knowledge transfer especially in the analyze, improve, and control plans.
However, as you indicate, there is no widely accepted agenda. It was more universal in the late 90’s.