Education is a key component of your Six Sigma initiative. Below is a recommendation of what should be included in your training, whether conducted in-house or by a third-party consultant. If you feel that some relevant topic is missing from the curriculum or body of knowledge of any of the areas listed below, please send an email to iSixSigma. We appreciate your input.
Six Sigma Green Belt Curriculum and Body of Knowledge
Overview
Overview of Six Sigma
DMAIC Methodology Overview
Financial Benefits of Six Sigma
The Impact of Six Sigma to The Organization
The Six Sigma Language
Define
Project Definition
Project Charter
Developing a Business Case
Chartering a Team
Defining Roles and Responsibilities
Gathering Voice of the Customer, Support for Project
Translating Customer Needs into Specific Requirements (CTQs)
SIPOC Diagram
Define Phase Review
Measure
Process Mapping (As-Is Process)
Data Attributes (Continuous Versus Discrete)
Measurement System Analysis
Data Collection Techniques
Data Collection Plan
Understanding Variation
Measuring Process Capability
Calculating Process Sigma Level
Visually Displaying Baseline Performance
Measurement Phase Review
Analyze
Visually Displaying Data (Histogram, Run Chart, Pareto Chart, Scatter Diagram)
Detailed (Lower Level) Process Mapping of Critical Areas
Value-Added Analysis
Cause and Effect Analysis (a.k.a. Fishbone, Ishikawa)
Affinity Diagram
Data Segmentation and Stratification
Verification of Root Causes
Determining Opportunity (Defects and Financial) for Improvement
This is not a sufficient agenda. The organizations I’m familiar with provide more in depth knowledge transfer especially in the analyze, improve, and control plans.
However, as you indicate, there is no widely accepted agenda. It was more universal in the late 90’s.
This is not a sufficient agenda. The organizations I’m familiar with provide more in depth knowledge transfer especially in the analyze, improve, and control plans.
However, as you indicate, there is no widely accepted agenda. It was more universal in the late 90’s.