Steve Wittig, vice president-Six Sigma at Masco Builder Cabinet Group, offers his views on Six Sigma certification. He discusses his companys policies on certification criteria, third-party certification and recertification for all levels of Belts.
Ask the Expert
Barbara Wheat, executive director of Six Sigma for Tenneco-Automotive, offers her views on Six Sigma and employees. She discusses a variety of ideas on communications, but her best advice about what to tell employees is: The truth.
David Henkin, a principal at The Vanguard Group, offers his views on Six Sigma metrics. He discusses ideas on metrics used by successful companies, Six Sigma metrics versus business metrics and the best ways to present metrics to upper management.
John Lopez-Ona, president and CEO of Six Sigma Qualtec, offers his perspective on Six Sigma and return on investment from how to measure ROI in a Six Sigma initiative to the critical success factors in achieving a satisfactory ROI.