Tag: laboratory
![Diagnostic Clinics Six Sigma Case Study](https://www.isixsigma.com/wp-content/uploads/2018/10/Diagnostic-Clinics-Six-Sigma-Case-Study-1024x511.jpg)
Creating Customer Delight – A Case Study in Diagnostic Clinics: Part 5 of 5
Published:In this continuation of a multi-part case study, recurring problems are identified and eliminated at the diagnostic clinics’ newly established centralized laboratory.
Read more »![Control Chart Turn Around Time](https://www.isixsigma.com/wp-content/uploads/2018/10/Control-Chart-of-Register-to-Report-TAT.jpg)
Creating Customer Delight – A Case Study in Diagnostic Clinics: Part 4 of 5
Published:This now five-part case study focuses on improving customer satisfaction at two of a company’s diagnostic clinics – Centers A and B. In Part One, the company worked at Center A to reduce patient turnaround time, a defining component of patient satisfaction. In Part Two, the chain’s improvement story focuses on increasing patient delight at […]
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