Tag: performance

Those in the information technology (IT) field often encounter service level agreements (SLAs) that define the performance a customer can expect from a particular process or service, such as a help desk. Often, these agreements are established by negotiation rather than by a more scientific approach that would be used in a Six Sigma process […]

This article, a second in a series exploring how to organize activities, determines their value add, and leverages them for performance, examines the characteristics, impacts and organizational traits related to procedures and audits. Part 1, Activities vs. Performance Improvement, Common Sense, discussed the nature and attributes of organizational culture and behaviors when evolving from a […]

A distinguished panel of healthcare executives recently shared their thoughts on the importance of leaders taking an active and visible role in their organization’s quality initiatives. They also agreed on the need for organizations to develop the right management systems and structures to adequately support their quality efforts, measure outcomes and encourage accountability. Speaking on […]

A key measurement of Six Sigma effectiveness is the application of appropriate metrics. Mikel Harry and Richard Schroeder, two pioneers of Six Sigma, state in their book Six Sigma that, “An organization’s profitability is determined by what it chooses to measure and how it measures it.” They point out that most companies need to change […]