value stream

Case Study: Improving Value for Clients and Employees

On her drive into work, Melissa Garcia was listening to Beethoven’s Piano Sonata No. 14 in C Sharp Minor and sipping on the mocha java blend she’d brewed in her kitchen just minutes before. It was a brisk fall Thursday morning, and Melissa was headed into the office where she was three weeks into her…


Organizational Process Flow: A River of Possibilities

Fifteen years ago, a student of mine introduced me to the Toyota Way. As a participant in a project management program and then in a Six Sigma course, this young man (who happened to be across the world from me in Japan) began posting assignments using methodologies from his employer, Toyota. Later, that student became…


Applying Lean to New Product Development in Engineering Services

Lean can be applied to any industry, not just manufacturing, because any business can benefit from improvements in cycle time, cost savings, productivity, efficiency and more. This case study examines the application of Lean to the engineering services industry in the areas of design, analysis and prototyping of parts to realize improvements in a subprocess…


What Is Lean Six Sigma [VIDEO] – With Rick Murrow

Historically, Lean and Six Sigma were used to solve two different types of business problems. Today, Lean and Six Sigma are integrated into one methodology and toolset for solving any process problem in any type of organization, from Fortune 500 companies to small private businesses to nonprofit institutions. In this introductory video, you will learn…