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Barbara McConnell

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Sustaining Change with the SUCCESS Model

Any change to a process is only successful in the long run if the stakeholders truly adopt and sustain the change. Process and technology improvements cannot be implemented without a change in the hearts, minds and behaviors of the people involved in the change. True adoption and sustainability requires thoughtful planning and focus, which should…

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Sustaining Change Requires Focus on Stakeholders

A Six Sigma initiative – or any change process for that matter – is only successful in the long run if the stakeholders truly adopt and sustain the change. Process and technology change cannot be implemented without a change in the hearts, souls and behaviors of the people involved in or impacted by the change….

Knowledge Transfer Is the Key to Lean Six Sigma Culture

The Lean Six Sigma deployment climate has evolved from one of training internal resources as experts on implementing process improvement projects to a progressive and forward-thinking collective effort facilitating cultural change in an organization. Historically, with a few exceptions in large companies, most financial services organizations are behind in terms of adapting formal, continuous improvement…