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Benjamin Hahlen

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Applying Transactional Lean at Medical Imaging Firm

When delays and other issues began to impact patient satisfaction, University Medical Imaging (UMI) began a process improvement and training program. Located in Brighton, New York, USA, UMI provides outpatient magnetic resonance imaging (MRI), computed tomography (CT), ultrasound, urography and general radiologic services. Through an initial scoping process, report turnaround time surfaced as a key…

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