iSixSigma

Lean Project Examples

Streamlining Coast Guard’s Accounts Payable Process

The local senior leadership of the U.S. Coast Guard Finance Center was confronted by the problem of maintaining high levels of service in its accounts payable (AP) process in the face of increasing process complexity. Compounding the issue was the fact that the center’s information technology (IT) systems had been modified to accommodate the growing…

Lean Six Sigma Improves New Hire Reimbursement Process

Roy Madsen, Senior Advisor to the CFO and Lean Six Sigma Champion at the Office of Comptroller of the Currency (OCC), said his organization had long encountered a classic catch-22: “From 5 to 10 percent of our workforce each year are people hired into entry-level examiner positions, the majority who have to move to a…

Lean Delivers Faster Turnaround Time in Hospital Lab

Having found that lab results assist clinicians in more than 70 percent of their patient management decisions, Virtua Health recognized that improvements made to lab processes would have a ripple effect on patient wait times in critical departments. For instance, blood work determines many emergency department (ED) decisions, and lab test results influence patient discharge….

Applying Transactional Lean at Medical Imaging Firm

When delays and other issues began to impact patient satisfaction, University Medical Imaging (UMI) began a process improvement and training program. Located in Brighton, New York, USA, UMI provides outpatient magnetic resonance imaging (MRI), computed tomography (CT), ultrasound, urography and general radiologic services. Through an initial scoping process, report turnaround time surfaced as a key…

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