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Joseph T. Walsh

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Customer-Centric Risk Management Via Hoshin Planning

The new millennium brought a great deal of change in the marketplace. As the financial scandals of the 1990s came to light, new regulations were drafted and put into place to avoid such occurrences in the future. U.S. financial institutions must comply with the Sarbanes-Oxley Act, which came on the heels of the Enron scandal,…

Combining the Power of DMAIC with Testing Processes

Companies today make great financial investments in testing their processes and systems to ensure that they will meet customer expectations. The companies go through all the right steps to test as thoroughly as possible; but – in many cases – the end results are less than desired for the effort, time and dollars expended. Customer experiences…

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