A dilemma many organizations face while implementing Six Sigma is the selection of a deployment model. Many practitioners feel that they must choose between a central team running projects to attack pain areas or a dedicated team of Black Belts who are attached to each function and support the leadership in improving performance. While there…
Many have thought the traditional definition of quality – meeting the desired specifications of the product’s fitness for use – does not apply in the same sense in the service sector as in manufacturing. But a closer look reveals that today’s services, with a little help from technology, are similar to products in the manufacturing industry….
In a service organization, the most efficient method for cutting waste is to attack anything and everything that is not done right the first time. This concept, known as first time right, involves making sure that all activities are carried out in the right manner the first time and every time. Examples include a customer…