Category: Capability Indices/Process Capability

An organization is always successful in its journey towards business excellence if it has specific goals for each of its critical processes. Various quality management programs adopted and implemented by such an organization can streamline the activities towards the ultimate goal of business excellence. When the quality improvement program is Six Sigma, the goal for […]

When a Six Sigma project is unsuccessful, a common cause of the failure is a poor project selection process. Compounding the problem of project failure, incorrect and inappropriate projects transmit a negative message to the organization about Six Sigma and can lead to the impression that the methodology is not applicable to all types of […]

The principles of Lean manufacturing are applicable to any business process. This article reviews some of the common problems seen in transactional projects and outlines an example where simple graphical methods are used to interpret cycle time data. Identifying and characterizing the non-Lean processes facilitates the application of 5S, brainstorming and other improvement tools with […]