Engineer Change Order (ECO)

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A document that lists details for new product designs or modifications being proposed to current products.

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5Z

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The 5Z process uses the Genba (Gemba) Kanri principles to maintain, evaluate, promote, and improve control of your process.

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Unexplained Variation (S)

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The random fluctuations around the regression line that show as variation. This type of variation is the sum of squared differences between each ordered pair’s y-value and the predicted corresponding y-value. It is the error portion of the regression equation.

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Customer Relationship Management (CRM)

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The union between conventional customer relations and integrated software solutions.

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Critical Element

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An aspect of a work assignment or designated responsibility that is so vital that a less-than-satisfactory showing on that aspect would be deemed unacceptable.

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Muri

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A Japanese word that can be defined as unreasonableness or going beyond one’s power.

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Global Commerce Initiative (GCI)

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A group comprised of trade industry representatives, retailers, and manufacturers worldwide who collaboratively establish best standards and practices in order to improve the international supply chain of goods for consumers.

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Material Requirements Planning (MRP)

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MRP is an integrated logistics plan that encompasses supply chain, storage and availability for particular processes within the scope of the company’s operations.

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Process Management

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Process management is a structured process for assuring that all your processes are aligned to ensure you can attain the organization’s strategic goals.

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Risk Based Maintenance (RBM)

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A method of prioritizing maintenance needs of various components or systems based on the severity of the risk of failure.

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Mean Time to Repair (MTTR)

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The average time to repair a machine back to acceptable operating conditions.

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Error Cause Removal

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Eliminating the cause of an error in order to keep the error from happening again.

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Jack in the Box

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Jack in the Box can be defined as a variable that appears randomly in response to factors that are not readily apparent.

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Frequently Committed Errors (FCE)

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Frequently committed errors (FCE) are anomalies in a particular process that have a negative impact on the outcome.

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Extract Load Transfer (ELT)

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ELT (Extract, Load, Transfer) is a data management method that transfers raw data from a source server to a target server and prepares the data for downstream use.

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Business Metric

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Business metrics are metrics that are quantifiable and utilized to assess the performance or status of a business function.

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U Chart

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A U chart is one of four quality control charts that engineers use to track variation in a manufacturing process.

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Mean Time Between Failures (MTBF)

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Mean Time Between Failure is a basic metric that describes the frequency of problems in physical equipment or systems that disrupt production uptime.

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Box-Cox Transformation

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The Box-Cox transformation can be used for converting the data to a normal distribution, which then allows the process capability to be easily determined.

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Operation Cost Target (OCT)

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An operation cost target is the maximum expenditure allowed for all costs that are associated with a project, including overhead, materials, labor, outsourcing, and other costs.

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Strategic Planning: Defining Vision, Goals, and Objectives for Success

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Strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.

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Capability Maturity Model (CMM)

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An established framework for the ongoing improvement of software development and implementation practices.

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Convert DPMO/Sigma to Cpk

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DPMO, Sigma Level and Cpk are three metrics you can use to measure how well your process is performing.

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Subject Matter

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Subject matter refers to all things related to your company’s products, services, or customers.

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