Tag: DMAIC Project Examples
Case Study: Why a Team Cannot Afford to Overlook the C in DMAIC
Published:The managers of a lockbox operation in the upper Midwest were not at all pleased. The corporate clients for whom they processed millions of dollars in payments were very intolerant of errors. Yet in the first months of a new quality improvement effort, the error rate per 100,000 transactions doubled from 15 to 30. Truth […]
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