Tag: games

During 2008-2009, I led an effort to create an in-house Lean Six Sigma training curriculum in our 34-hospital healthcare system. Not only did my organization want the training to be effective and cost-efficient, but it also needed to help standardize the language used in the deployment as well as the program structure – areas that […]

Successful initial implementation and ongoing maintenance of process improvements requires overcoming the resistance to change. Green Belts are change agents who need to recognize, understand and interpret resistance to change and develop skills to manage it effectively. Managing change resistance is often covered in training, yet a primary learning issue facing most organizations is the […]