Language Data: The ‘Other Data’ of Six Sigma, Part 2 of 2: Using Language Data
David L. HallowellPart 2 of this article focuses on helping practitioners understand the tools used for processing language data in Six Sigma work.Part 1 – Nature of Language Data is about the role language data plays in Six Sigma, how to understand it, including the types and refinement of the data, as well as how to gather it…