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A Recipe for Continuous Improvement

With the introduction of continuous improvement in 2009, H.C. Starck has engaged and empowered employees on the shop floor, bringing about a culture shift and improvements in customer satisfaction, product quality, on-time delivery and operational profitability.

Improving Outbound Calling Conversion Rates

To improve the success of marketing phone calls to registered but unfunded customers, Internet betting exchange Betfair launched a Six Sigma project.

Survey on Black Belt Return on Investment – Get Free Results!

Change Anything in Your Business or Personal Life [VIDEO] – With Ron McMillan

Ron McMillan is one of the authors of the book “Change Anything,” which introduces a framework to help you achieve any of your business or personal goals by: becoming a scientist, studying yourself, identifying crucial moments where you fail, creating vital behaviors, and engaging in six sources of influence.

Reporting Format for Hypothesis Testing

By following a consistent reporting format, a Six Sigma team and its customers can better understand and explain hypothesis test results and conclusions.

Research: 9th Annual iSixSigma Global Salary Survey Highlights

According to this year’s Annual iSixSigma Global Salary Survey, most Six Sigma professionals saw an increase in average salary over previous years.

Getting the Most out of a Capability Analysis

Many articles describe the difference between the process capability indices simply: one is short term, one is long term. Moving beyond such a description, this article focuses on the untapped power of capability analysis and shows you how to use them to your advantage.

What Is Your Proudest Project Accomplishment?

The interviewer asked me: “What is your proudest project accomplishment?” I’m sure she wanted to hear about traditional success measures like millions of dollars saved, cycle time decreased or customer satisfaction increased. I blurted out – my preschool.

Understanding Statistical Process Control [VIDEO] – With Eduardo Santiago

Knowing whether a process is in control and stable is paramount to producing a product or service that meets customer needs. In this hour-long Minitab training course, Eduardo Santiago covers many useful topics related to statistical process control.

A Case of Mistaken Capability

The common expression “numbers do not lie” may be true, but a clear understanding of where the numbers came from, and of the human factors involved, is required to reveal the truth in the data.