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Mark George

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Process Owners: The Unsung Heroes of Improvement

Look around a company that has been using Lean Six Sigma for awhile. Listen to the kinds of stories that circulate. Which people are mentioned the most? Likely it is the Black Belt who led a project that saved a million dollars or created a whole new market for a product. Or the Master Black…

Manager’s Guide: Fostering Success with Lean Six Sigma

Managers play a key role in building a successful Lean Six Sigma organization. They must create and foster an environment that sets the stage for employee success. Here are six essential factors for creating Lean Six Sigma that thrives: Pick the right projects Pick the right people Follow the method Clearly define roles and responsibilities…

Using Triage to Manage Process Workloads in Services

It is something everyone has experienced: Walking into a bank and finding we’re the sixth person in line. Having a computer go down and discovering that it will take hours or days before someone can come to fix it. Getting an urgent request and having to set aside the 10 other things we were supposed…

Using Triage to Manage Process Workloads in Services

It is something we have all experienced: Walking into a bank and finding we are the sixth person in line. Having a computer go down and discovering that it will take hours or days before someone can come to fix it. Getting an urgent request and having to set aside the 10 other things we…

Reducing Delays in Service Processes with Rapid Setup

A P&L manager who is preparing a monthly report starts gathering the information he needs. He realizes that this month’s sales figures are not broken out by region, so he calls accounting and asks for the regional split as quickly as possible. He also discovers that he has updates on only three of the four…

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