Process Owners: The Unsung Heroes of Improvement

Published:

Look around a company that has been using Lean Six Sigma for awhile. Listen to the kinds of stories that circulate. Which people are mentioned the most? Likely it is the Black Belt who led a project that saved a million dollars or created a whole new market for a product. Or the Master Black […]

Read more
Manager's Guide: Fostering Success with Lean Six Sigma

Manager’s Guide: Fostering Success with Lean Six Sigma

Published:

Managers must create and foster an environment that sets the stage for employee success. Six essential factors can guide managers toward a thriving Lean Six Sigma program.

Read more

Five Big Levers for Long-Term Success of Lean Six Sigma

Published:

Many factors can play a role in corporate initiatives that succeed over the long haul and those that fail. But, five factors appear to have the biggest leverage in determining whether a company can achieve long-term success with Lean Six Sigma.

Read more

Using Triage to Manage Process Workloads in Services

Published:

It is something everyone has experienced: Walking into a bank and finding we’re the sixth person in line. Having a computer go down and discovering that it will take hours or days before someone can come to fix it. Getting an urgent request and having to set aside the 10 other things we were supposed […]

Read more

Using Triage to Manage Process Workloads in Services

Published:

It is something we have all experienced: Walking into a bank and finding we are the sixth person in line. Having a computer go down and discovering that it will take hours or days before someone can come to fix it. Getting an urgent request and having to set aside the 10 other things we […]

Read more

Reducing Delays in Service Processes with Rapid Setup

Published:

A P&L manager who is preparing a monthly report starts gathering the information he needs. He realizes that this month’s sales figures are not broken out by region, so he calls accounting and asks for the regional split as quickly as possible. He also discovers that he has updates on only three of the four […]

Read more
To top