Canadians Look to U.S. Hospitals for Lean Six Sigma Guidance

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A group of healthcare leaders from Saskatchewan, Canada, recently visited the United States to tour hospitals in Washington state and learn about the successful deployment of the Lean Six Sigma methodology to improve efficiency.

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Improving Process Turnaround Time in an Outpatient Clinic

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Historically, medical residency teaching clinics provide the heart of medical services to an under-insured population through various government-subsidized health insurance programs. These programs provide medical coverage for eligible individuals with incomes of less than 35 percent of the federal poverty level. It is well-established that people living in poverty are at a higher risk for […]

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Giving Clinical Minutes Back to Patients Is a Precious Currency

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Benjamin Franklin once said that “time is money.” In the clinical world, time can be more valuable than money. When a patient is in need of attention, bedside clinical caregiver time is worth more than money. As Vice President of Support Services at Heartland Health, my job is to make sure support service departments – […]

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