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Posts Tagged ‘wait times’

A Six Sigma Case Study – Tutorial for IT Call Center – Part 5 of 6

A combination “case study and tutorial” illustrates Six Sigma use in an IT call center. It tracks a DMAIC project from inception through its five phases. The goal is to make a company more competitive and profitable.

Calculating Call Center Interarrival and Service Times

Two Six Sigma professionals recently posed questions in the iSixSigma Discussion Forum relating to queuing theory in a call center. One reader wanted to know how to calculate average and standard deviation for service time and interarrival time – the…

Identify Constraints and Reduce Wait Time in Processes

It is important to identify and understand bottleneck resources before making improvement decisions. This can be done by creating simple value stream maps that factor in the average wait time, inventory and the cycle time for each step of a process.

Improving ED Wait Times at North Shore University Hospital

North Shore University Hospital initiated a Six Sigma project aimed at improving the patient experience by reducing wait times in its Emergency Department.

Improving Process Turnaround Time in an Outpatient Clinic

A Six Sigma team at the Hurley Medical Center’s Family Ambulatory Health Center worked to better coordinate patient flow without decreasing time with physicians.

New Zealand Airport Speeds Up Baggage Handling with Lean Six Sigma

You may not have noticed but when you fly into Auckland International Airport your bags now reach the luggage carousel a few minutes faster.

Quick Wins in Quotation Wait Times

A Black Belt project helped a financial services firm discover that their quotation process was not aligned with the needs of the customer.

Six Sigma Improves Workflow in N-Medicine Department

The well-regarded nuclear medicine department located in the Ospedale Santa Croce e Carle profits from a Six Sigma continuous improvement project.

Study Finds Significant Wait Time Reduction Via DFSS at Hospital ERs

Emergency room waiting times could be cut by over one third and patients’ length of stay by almost two-thirds, thanks to a new approach to the triage process of sorting patients for further assessment and treatment, according to research published…

U.S. Army Hospital in Afghanistan Reduces Wait Times with Lean Six Sigma

Swapping three systems and folders stuffed with paper forms for one laptop and a few forms was too good of an idea to pass up for LTC Patricia Ten Haaf, commander of the 452nd Combat Support Hospital (CSH). After all, leading an eight-bed medical treatment facility at Forward Operating Base Salerno in Afghanistan had enough challenges.

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