soft skills

Make It a Team Effort: Involving Employees Can Lead to Lasting Solutions

Problem solving teams are often confronted with resistance to change. Even if the change is positive, employees are not always willing to embrace the improvements identified through DMAIC projects. However, by involving the employees to solve problems together, instead of providing solutions for them, practitioners can help assure that employees not only buy into process…

What’s Inside the November/December Issue

The latest issue of iSixSigma Magazine explores the Six Sigma deployment in Ford Motor Co.’s powertrain division, the world of metrics and more. iSixSigma Magazine’s November/December issue introduces readers to the more than 10-year-old Six Sigma deployment at Ford’s powertrain division, and provides an in-depth look at the what, when and why of metrics. With…

Facilitation: A Critical Soft Skill For Success

Much has been written about the techniques and tools of Six Sigma. A large part of Black Belt training is focused on mastering the “hard” skills. Most case studies demonstrate the usefulness of tools or techniques. Any experienced, successful practitioner of Six Sigma will tell you that the soft skills of facilitating a group are…

Dispute Resolution: Facilitators, Mediators, Arbitrators

Alternative dispute resolution has become a popular way to identify the root cause of a problem and to build a solution strategy – both in and out of the business world. In some environments this is accomplished by a mediator or arbitrator. Mediators act as neutrals to reconcile differences before proceeding to arbitration or litigation….

12 Tips for a More Motivated Team and Better Results

Lean Six Sigma, a process-driven program to reduce defects, relies heavily on a decidedly process-free emotion: passion. A motivated, driven team can make the difference between success and failure. I know about the power of motivation – I learned to walk again with braces and crutches after a 55-foot fall that left me as a…


Building Cultural Acceptance Key to Lean Transformation

Successful transformation to a continuous process improvement culture is arduous. It requires an enterprise approach that engages the entire organization and challenges its norms. It requires knowledge of new tools and methodologies, and a level of internal discipline beyond that in which most organizations operate. Most organizations are addicted to quick fixes and immediate results….


Using Six Sigma to Solve Issues in Public School System

Of all the new and innovative applications for Six Sigma, none may be as interesting as one being used in the state of Colorado – applying Six Sigma to all aspects of a public school system. And “all aspects” includes the heart of every school district – the classroom. In 2008, businessman Jim Weigel, who…