- Featured Article
- Free Membership
- Get Certified!
- Latest Members
Done in One: The Importance of First-call Resolution
One method of measurement can be a standard question that agents ask the customer at the close of a call: "Is there anything else I can do?" or "Is this what you wanted?"
Read ArticleorMore ArticlesTop 4 Benefits of iSixSigma Membership
- Weekly Email Newsletters– with the latest articles, videos, templates
- Member-only Discounts– coupons/deals/specials on training/events/products
- Private Networking With Your Peers– private message friends, chat room, +
- Build Your Online Reputation – great for job hunting and resume building
Latest Discussions
-
Six Sigma –> Lean Six Sigma
Kevin Yee in General 2 hours, 35 minutes ago
-
1.67 Cpk
James Masefield in Implementation 22 hours, 7 minutes ago
-
Ppk Calculation
Mike Carnell
in Tools & Templates
1 day, 8 hours ago
-
Gage R&R Type 1
Michał Gajewski in Tools & Templates 1 day, 15 hours ago
-
Real-life DOE: Chicken and Eggs
Sergey
in Implementation
1 day, 19 hours ago
-
Is My BB Project Too Broad?
Ruben
in Implementation
1 day, 22 hours ago
-
Required Project in Six Sigma Green Belt in HR
Mike Carnell
in Training
2 days, 18 hours ago
-
Military Qualifications
Mike Carnell
in General
2 days, 19 hours ago
-
Attribute R&R on Machines
Mike Carnell
in Tools & Templates
2 days, 19 hours ago
-
Explaining Interaction Effect Along with Main Effects
Chris Seider
in Tools & Templates
1 week ago
-
Which Output(s) Y, or Their Interactions Are Affected by a Single Factor?
Robert Butler
in Tools & Templates
1 week, 1 day ago
-
Need Help Getting My Head Around Control Charts
Michael Clayton in Tools & Templates 1 week, 2 days ago
-
Control Chart for a Process We Can’t Control?
Chris Seider
in Tools & Templates
1 week, 2 days ago
-
ASQ vs. Pyzdek
Albert Viljoen
in Training
2 weeks, 1 day ago
-
Which Hypothesis Test Should I Use?
Chris Seider
in Tools & Templates
2 weeks, 1 day ago
-
Gage RR: How many samples, operators and repetitions?
Mike Carnell
in Tools & Templates
2 weeks, 2 days ago
-
Fatal Error Reduction Project
Mike Carnell
in Call Centers
2 weeks, 2 days ago
Most Recent Lean and Six Sigma Blogs from Industry Thought Leaders
Lew Yerian
Mohit Sharma
Brad Morrow
