Category: Concepts

Overview: What is a quality dictionary? In the Six Sigma methodology, effective communication is essential to ensure all stakeholders are working towards the same goal. A quality dictionary is a critical tool in establishing a common language and understanding of key terms and concepts related to quality and process improvement, helping to reduce ambiguity and […]

If your organization is known for its high-quality products and services, then you should perceive that as a good thing. But did the concept of quality control help you get there? Let’s explore what quality control really means. Quality is often defined as having your products or services meet your customers’ specifications or expectations. Control […]

R-square is the square of R. That’s easy. But what does it really mean, and how do I interpret it?

Financial business metrics can be jargon-heavy and cumbersome to use. We simplify and demystify return on investment, making this accessible to all and giving you the confidence to use in your daily business life.

Say what you do and do what you say is a phrase often used to summarize what quality standards like QS-9000 are all about. Although now obsolete, let’s explore what it was and what replaced it.

The strategy of continuously improving your organizational processes by setting your goals, identifying deviations from those goals, and then taking appropriate actions to adjust your processes to close the gaps.

How do you take your customer’s requirements and drill down through the entire product or service development process? Quality function deployment is a great way to do that. Let’s see how it is done.

A quality attribute is a characteristic of a system that is used to evaluate the system’s performance from the perspective of the end user.

Also known as discrete data.

SCAMPER is an acronym for a simple approach to creative brainstorming. The technique uses a series of questions that prompt you to come up with creative ideas for improving products and processes.

Effective scope management keeps your project on track by establishing clear goals, progressive milestones, performance standards, and specific restraints across every stage of the process.

The term “process measurables” is incredibly narrow and also incredibly broad. In the scope of overall business management, it can seem like a pretty narrow and technical concept. However, for process managers, it’s a concept that can describe hundreds of different things in one project alone. Overview: What are process measurables? A measurable is any […]

Preventing a problem is better than correcting one. Anticipating and avoiding potential issues before they arise is a hallmark of strong business management.

Process management, sometimes referred to as Business Process Management (BPM) is a systematic approach to ensure that your organization’s business processes are aligned in an efficient and effective manner, and aligned with your organization’s strategic goals.  Some of the benefits to having a process management system in place are: Overview: What is process management?  The […]

With statistical process charts (SPC), you have a statistical approach that is accessible and allows you to find solutions to system and process problems. One type of chart that falls under the SPC umbrella of tools is the rare event SPC. When rare events occur in your industry, it is necessary to monitor them to […]

You can’t be right all the time when making decisions about your process. But, you can manage that risk. Producer’s risk is one of those risks, so let’s learn a little bit more about it.

Keeping records is a necessary part of any business. This extends to everything from business transactions to a company’s quality management system.The proper formatting, cataloging, storage, and maintenance of quality records are all vital facets of an organization’s quality management system. Overview: What is a quality record? A quality record can be defined as the […]

You are convinced there is a correlation between your X and Y variables. But, you won’t know for sure until you can establish the strength of the correlation. That’s where R comes in. Let’s learn some more about R. R is the symbol used to represent the strength and direction of correlation between continuous variables. […]

Having the right processes is integral to the success of your business, but having the right type of practices in your organization helps make sure that the work being done to implement those processes is approached from the right perspective. Getting a task done is necessary, but it is also important to look at how […]

Have you ever heard someone ask the question, “What are the odds of that happening?”. Well, that’s the concept of probability. Let’s learn a little more about probability and how it can be used in your organization.  When you start discussing probability with someone else in your organization, you may hear the words deterministic or […]

Have you ever waited in a line at the grocery store or bank? The British term for a line is a queue. Queuing theory is the mathematical study of waiting in line. Let’s learn more about this. The British refer to a line as a queue. Queuing theory is the mathematical study of people, objects […]

Precision is how companies build systems that enable them to deliver the right solutions to their customers’ problems at the right times, repeatedly. Does your company do that?

In statistics and math there are two types of data: quantitative data and categorical data. A variable that represents quantitative data is called a quantitative variable while a variable representing categorical data is called a categorical variable.  Overview: What is a quantitative variable?  Quantitative data represents values and numbers which can be measured or counted […]

The term parts per million, or PPM, is used in a number of contexts in engineering, chemistry and process improvement. We will focus on the application in continuous or process improvement.