Using basic Lean Six Sigma techniques, companies can refine their processes to improve their ability to demonstrate compliance and reduce time and resource costs along the way.
Bank of the Southwest decided it was not getting its fair share of the equity loan business. A project team used QFD to design a new, much faster loan process. The result was an amazing 80 percent increase in bank customer equity loans.
By applying Lean Six Sigma in a multi-generational model, a strong project management process can be developed.
Considering customer satisfaction levels when creating a product is not an easy process. Many Six Sigma practitioners use the quality function deployment (QFD) tool to translate the voice of the customer (VOC) into product specifications.
A relatively simple process can bring structure, organization, weights and measures to the decision-making process for product and service development. Quality function deployment (QFD) is employed by many companies to guide their planning process.
Used in combination, the Kano survey and QFD tools provide companies with the ability to maximize customer satisfaction.
Thibodaux Regional Medical Center successfully used LSS initiatives to improve their operating rooms. Delays were common in the perioperative environment and turnover times between surgical cases impacted surgeon satisfaction and services available.
A new product developer can avoid failure by discovering if an opportunity exists to provide customers with what they want. Using QFD can help determine the acceptance of a new product before development, production and marketing costs are incurred.
To be a successful vendor manager, a company must select the right vendor. The house of quality can help make the right choice.
Quality function deployment (QFD) is one of those tools that looks so nifty that many think there just has to be a place to use this." Experience shows, care must be taken to ensure that QFD is applied in places and in ways that it really fits.
The ability to truly listen to the voice of the customer and respond to it appropriately is one good definition of a successful business, a business with a competitive advantage. QFD helps translate customer requirements into business deliverables.
The QFD methodology can be utilized with common software quality considerations to create a hybrid software requirements elicitation model. This is consistent with Design for Six Sigma practices and can be applied in a high-reliability context compliant with ISO 9001, Capability Maturity Models, and other software industry standards.
Leaner versions of FMEA, analytic hierarchy process and quality function deployment tools can be used to ease process owners into Six Sigma.
Because the underlying project management principles and team culture of agile projects vary considerably from conventional waterfall projects, developers in an agile setting may want to familiarize themselves with this simple Lean tool set.