Ken Feldman

Process management is a structured process for assuring that all your processes are aligned to ensure you can attain the organization’s strategic goals.

As a recently promoted Vice President, Chuck needed to quickly understand what all his people were doing. Chuck, a longtime employee of a major utility company, had been recently promoted to Vice President to take over the leadership of a wide range of different functions than what he had been managing. As a result of […]

Have you ever been on an improvement team that just doesn’t work as well as you expected? Was it because people weren’t trying or was the mix of personalities and perspectives not conducive to working together for a solution? Let’s see how one company handled this problem. Using the Six Thinking Hats helped this company […]

Strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.

DPMO, Sigma Level and Cpk are three metrics you can use to measure how well your process is performing.

Mura is a Japanese word meaning unevenness, non-uniformity, and irregularity.

An alias indicates that you’ve changed two or more things at the same time in the same way. Aliasing is a synonym for confounding.

A radar chart, also known as a spider chart, is a great tool to graphically compare multiple outcomes for specific characteristics and criteria. 

Entitlement is defined as the best performance you can reasonably achieve with the existing process.

A flowchart is a diagram of a process, using standard symbols to represent a variety of process activities over a specified timeline.

Using GOAL Deployment in support of their Strategic Plan, this company was able to align goals and objectives and achieve impressive organizational improvements  The Company historically used yearly Strategic Planning to lay out its macro goals and initiatives. This was done by each functional area of the company submitting what they believed they wanted to […]

Visual Management Boards played a critical role in enabling this company to link and visually display critical metrics, KPIs and actions in a simple and consistent way. Using Visual Management Boards (VMBs), the company was able to consistently create and display critical organizational information  A Visual Management Board (VMB) is used to display critical information […]

Systems thinking is based upon the concept that all systems are composed of interconnected parts. These connections and interrelationships cause behavior of one part to impact another.

The Poisson distribution is a discrete probability distribution that provides the probability of a given number of events occurring in a specified interval of time or space.

Inferential statistics consists of several statistical tools that will allow you to make an inference about the population from sample data.

The Wilcoxon Rank Sum Test, sometimes called the Mann Whitney Wilcoxon Test or Mann Whitney U test, is used to test whether two independent samples come from the same population or two different populations. 

Capability is the ability of your process or product to meet expectations of your customers or any internal organizational expectations, goals or targets.

Benchmarking is comparing what you do to how other organizations do it.

In statistics, variation is a measure of the dispersion or spread of your process data.

Fishbone diagrams are used to drill down to the root cause of a problem. The diagram looks like the bones of a fish, where each main bone represents a possible category of root cause, and subsequent drilling down is shown as smaller and smaller bones.

SMED or Single Minute Exchange of Dies is a process for reducing changeover time.

Sigma is the eighteenth letter of the Greek alphabet and is used as a common notation in statistics as a measure of summation and variation.

Trimmed mean is defined as the mean calculated by trimming 5% data sets from the top and bottom of data sets

In business, your profit will be dependent upon several variables such as material and labor costs. Other variables will also be dependent upon several other independent variables.