Category: Success Factors

Successful transformation to a continuous process improvement culture is arduous. It requires an enterprise approach that engages the entire organization and challenges its norms. It requires knowledge of new tools and methodologies, and a level of internal discipline beyond that in which most organizations operate. Most organizations are addicted to quick fixes and immediate results. […]

The organization described in this case study is a large insurance company headquartered in the western United States that began exploring Six Sigma about three-and-a-half years ago. The deployment included software development organizations across five regions and was initially driven by vice presidents. The company engaged a Six Sigma consulting firm to lead the effort. […]

Joe Valasquez, senior vice president/quality and productivity executive for Bank of America, offers his views on Six Sigma and business strategy. He discusses aspects of successful programs plus the value of partial deployments and pilot programs.

It has been nearly 20 years since Motorola executive Bill Smith coined the phrase “Six Sigma.” This makes one ponder why it has been so successful. The following is a list of personal reflections upon Six Sigma’s longevity in no particular order: 1. The Partnership with Finance The involvement of finance in both the estimation […]

Process improvement. By now anyone involved in any type of manufacturing or service industry is familiar with this term. Although there may be a vast array of particular meanings that may be assigned to the term, everyone agrees process improvement is a necessary part of maintaining a viable business. While most of the readers of […]

Many factors can play a role in corporate initiatives that succeed over the long haul and those that fail. But, five factors appear to have the biggest leverage in determining whether a company can achieve long-term success with Lean Six Sigma.

Anyone who has deployed Six Sigma, or has thought about deploying Six Sigma, is familiar with the main stumbling blocks to a successful deployment – lack of senior leader support, lack of data, longer-than-expected project cycle time, part-time Black Belt resources, and most important, poorly defined projects. Since the first financial firm started deploying Six […]

An uncounted number of corporate executives around the world have been quoted as saying: “General Electric has been extremely successful in its implementation of Six Sigma, but we are not GE!” Indeed, each company is unique. And it is questionable whether Jack Welch, the former head of GE at the time the company implemented Six […]

Whether implementing Six Sigma in Munich or Manhattan, Paris or Prague, certain common factors are critical for success. Nonetheless, how one successfully applies these factors is culturally dependent. Universal Critical Success Factors Accepting the General Electric definition of Six Sigma as “completely satisfying customers’ needs profitably” means that Six Sigma requires a company-wide initiative to […]

A major advantage provided by the implementation of Six Sigma is changing the thought process from trial and error to Y = f(x). Most training programs for Six Sigma seem to focus on teaching the tools rather than driving home the importance of scientific problem-solving for process improvement. That is where breakthroughs really begin. One […]

A thought process map, sometimes referred to as a TMAP or TPM, not only helps you begin an improvement project with a comprehensive view, but ensures you stay on track all the way through completion. Learn how to use this powerful visual tool.

Thinking of starting a Six Sigma initiative this year or next year? For any adventure, the first few steps can set the mood for the rest of the journey. The same is true for a Six Sigma deployment, in which thoughtful planning can make the difference between respectable returns or a quality quagmire. This exclusive […]

In October 2003, a small group of employees began Black Belt training to give new impetus to Canada Post’s process excellence movement. Since then, they and a second cadre of process experts, Green Belts, have, with their many project teams, netted the company more than $7 million in savings and revenues. By the end of […]

For a number of years, businesses in a wide range of industries have been successfully implementing Lean and Six Sigma in manufacturing and engineering, and more recently in the transactional processes in finance, administration and customer service. The last business area to see this improvement methodology arrive was the sales department. But already it is […]

The CEO of a $1 billion business with sales and marketing affiliates in Europe, the Middle East and Africa asked the question, “When one of my affiliated businesses makes improvements, how do I get the benefits across all my businesses without having to wait for people to reinvent the wheel?” His question stimulated those responsible […]

With half a dozen years of experience, this may be a good time for the healthcare industry to revisit the question which titled a frequently cited article published in 1998, “Is Health Care Ready for Six Sigma?” The question may best be answered by examining how Six Sigma and related improvement methods have been deployed […]

The Canadian government unveiled a plan in 2001 to create an interoperable electronic health record (EHR) for half of the country’s population by 2009. The plan is aimed at increasing healthcare efficiency, hereby helping to address Canada’s critical human resource shortages and potentially saving billions of dollars annually. As part of this effort, many hospitals […]

Does Six Sigma apply to IT? This question is heard quite often. It echoes questions that have been asked many times since the first attempts to apply Six Sigma beyond manufacturing. Does Six Sigma apply to finance? Healthcare? Banking? Software? Insurance? In each of those areas the answer turned out to be “yes,” as widely […]

Tools and methodology will only get a person so far. Experience gained from the practical implementation of Six Sigma solutions is priceless. A list of tips, tools and suggestions for Six Sigma practitioners can help avoid many pitfalls of project management. Some fundamental points for project success are: Planning project work well. Determining the exact […]