A successful company and its leadership must have the ability to meet financial and customer expectations in a changing global economy. To win customer confidence and meet business plan objectives, the leadership team must not only develop a winning strategy, but drive results by turning the strategy into a reality through communication and a fact-based…
While most information technology (IT) organizations are constantly struggling to demonstrate cost savings, too few are focusing on ways to add value to the business. Alignment with the business is where the emphasis should be for IT departments. CIOs today are actively involved in divesting business processes, and partnering with new offshore providers in countries…
Lean government. The very idea sounds implausible. Even to the seasoned Lean practitioner, the idea of a Lean government sounds far fetched. Governments are traditionally seen as the epitome of bureaucracy, and the guardians of red tape, incomprehensible forms and endless queues. But there are workable Lean strategies for governments seeking to reduce waste and…
A distinguished panel of healthcare executives recently shared their thoughts on the importance of leaders taking an active and visible role in their organization’s quality initiatives. They also agreed on the need for organizations to develop the right management systems and structures to adequately support their quality efforts, measure outcomes and encourage accountability. Speaking on…
Hoshin planning, which focuses on achieving a vital annual stretch goal, has been used successfully by Toyota and other companies in Japan since the 1960s and some top-tier companies in the United States and elsewhere. However, interest in using Hoshin planning now appears to be growing. Bank of America, for example, has made a very…
Five essential elements are required for successful software testing. If any one of the five is missing or inadequate, the test effort will most likely fall far short of what could otherwise be achieved. Exploring these five essentials can help improve the effectiveness and efficiency of any software testing program. Here are the five essential…
The journey to organizational improvement involves a major investment. Any executive deploying Six Sigma within their organization can describe the plethora of time, effort and money spent in bringing such an initiative to life. There are questions about organizational dynamics to consider: Who will serve as Champions, Master Black Belts, Black Belts and Green Belts?…
The pattern is so predictable as to be universal. A leadership team announces to a company that they are going to launch Lean Six Sigma. The next few months are a blur of activity with executives and their direct reports scrambling to conduct an assessment, plan the deployment and determine how to recruit and allocate…
Benchmarking is a way of discovering what is the best performance being achieved – whether in a particular company, by a competitor or by an entirely different industry. This information can then be used to identify gaps in an organization’s processes in order to achieve a competitive advantage. Thus it is important for Six Sigma practitioners…
Six Sigma is a systematic data-driven approach that works across most processes, products and industries. It focuses on improving process performance to enhance customer satisfaction and bottom-line results. Yet, some organizations take a look at Six Sigma and conclude that it will not work for them. Why? Because the organizations know that Six Sigma was…
Six Sigma is changing the way the marketing function in an organization operates today. Consider the following marketing scenario at a company which manufactures consumer-packaged goods: During an emergency marketing meeting, the market research division discloses that its Brand X, which has recently lost market share, is rated a poor value by consumers in the…
Readers may be familiar with the results of a survey on the integration of Six Sigma and information technology (IT) published by iSixSigma Magazine in its May/June issue. The survey, conducted and analyzed by Michael Marx, research manager of iSixSigma, revealed four important truths which provide meaningful insight to any organization attempting to apply Six…
Major changes in the business environment are forcing organizations to revisit and revamp business strategy on a more frequent basis. To stay competitive 20 years ago, a six- or eight-year strategy cycle may have been sufficient. Today, thanks to globalization, increasing shareholder pressures, enhanced corporate governance, shorter product and service lifecycles, and the exponential growth…
The DMAIC roadmap is extremely versatile. It has been used to improve performances in companies in virtually every industry and in every department within athos companies. From manufacturing and maintenance to marketing and human resources, DMAIC (Define, Measure, Analyze, Improve, Control) is a proven discipline for improving processes. However, the Six Sigma DMAIC roadmap also…
Nine practical steps that focus on facts and data can provide a roadmap for business leaders at all levels on how to use the Six Sigma method to drive strategy implementation. 1. Start at the Finish Line: Define Strategic Objectives By far the worst use of Six Sigma is on non-strategic issues. Chartering projects with…
Dateline: Stamford, Connecticut (USA), May 6, 2004 The man whose ideas led to corporations adopting Six Sigma and other quality management strategies warns that U.S. companies are moving too slowly in improving the quality of business procedures, products and services. The nation’s position in the world economy is at risk, according to Dr. Joseph M….
Laura Ponticello
Subrata Kar
Chew Jian Chieh
Carolyn Pexton
Bob Page
David Lile Brown
Henry Killackey
Mike George Jr.
J. DeLayne Stroud
R. Kannan
R. Eric Reidenbach
Robert Tripp
Victor Cascella
Chris Jordan
Thomas Bertels
Richard Lee