Category: Change Management

In the May/June issue of iSixSigma Magazine, the article, “Taking the Next Step: How to Eliminate Errors for Good,” offers an approach for managing human performance factors in an effort improve processes in service organizations. An excerpt of a checklist used to measure human performance factors and gauge risk is featured in the magazine article. […]

The first article of this series discussed how a number of Lean initiatives either fail outright or fail to deliver as planned. Furthermore, the first article went on to attribute these shortcomings to four cultural factors: an organization’s purpose, its leadership, how it treats its people and how the organization views continuous improvement. This article […]

During a Six Sigma project at an information technology (IT) department, there are many good reasons why a process or a system needs to change. There also are a few bad reasons – bad, but unavoidable. It’s up to the practitioners to decide how to transform bad reasons into good ones, and how to prevent […]

My son played football in high school, and one of the things that “football parents” were asked to do was to work at the stadium concession stand a few times during the season. Lucky me, I got to work at the cash register. This included filling orders for candy, gum, and drinks as well as […]

When I teach lean concepts, it’s easy to talk about the concepts of timing the process steps. Most people nod their heads and say, yes, they get it. The idea is easy – each step has a start and a stop. But when I work with teams, it doesn’t seem to be so easy to work […]

As improvement project leaders, Belts can sometimes lose track of an important factor in the success of a project: the impact that any changes stemming from the project will have on the stakeholders. As they rush quickly into data collection and employ tools such as failure mode and effects analysis, cause and effect matrix and […]

Problem solving teams are often confronted with resistance to change. Even if the change is positive, employees are not always willing to embrace the improvements identified through DMAIC projects. However, by involving the employees to solve problems together, instead of providing solutions for them, practitioners can help assure that employees not only buy into process […]

The American Academy of Family Physicians (AAFP) National Research Network and the American College of Physicians released a study in the Journal of the American Board of Family Physicians (JABFM) in September showing how including both physicians and non-physicians on process improvement teams can help better facilitate change management, according to an article by David […]

When project managers begin studying Lean Six Sigma, the first question asked is often, “How will I get buy-in?” Although the core concepts and methodologies may make sense to project managers, the question of buy-in sometimes overshadows this powerful methodology for process improvement. There are many root causes for why people are reluctant to lend […]

Posts on the iSixSigma Discussion Forum reveal the common roadblocks for implementing Six Sigma in the sales department. However, the thread below also offers helpful tips for overcoming these obstacles.

A recent study from the United Kingdom found that expenditures on change management activities can reap huge rewards for relatively little cost, with a return on investment (ROI) as high as 650 percent. According to the report from British consulting firm Changefirst, more than 40 percent of the 2,500 change managers surveyed from 120 organizations […]

Healthcare is on everyone’s mind nowadays, from individuals to the government. Employers often try to lower healthcare expenses by sponsoring wellness programs. How effective are these programs? Not much, according to a report by the National Institute for Health Care Reform: While employer wellness programs have spread rapidly in recent years, few employers implement programs […]

“Transformation” – One of the most overused words of the last decade…and at the same time, one of the most underreported phenomenon happening in the world today. Literally, much of the main stream media, academia and “so called experts” are missing the most important story of the day. The break-neck speed of global transformation driven […]

Throughout the world, both commercial and government organizations are engaged in efforts to improve their overall operations. Government agencies are faced with a particular challenge when trying to improve operations – they may be dealing with smaller work forces without a reduction in deliverables. This presents the need to become more efficient in order to […]

Any change to a process is only successful in the long run if the stakeholders truly adopt and sustain the change. Process and technology improvements cannot be implemented without a change in the hearts, minds and behaviors of the people involved in the change. True adoption and sustainability requires thoughtful planning and focus, which should […]

Quality tool books are full of terms, acronyms and charts that can make a non-quality professional faint of heart (some quality professionals as well). Here is how to change the “policing” perception to one of “a-gift” giver to your bottom line. A-GIFT A ccept G ather I mplement F ollow-up T 3 (track, transfer and […]

It’s common for me to have conversations about how to motivate people to accept change. For those of us who are early adopters, it’s not a problem; we kinda like doing something new. But, from those whose favorite radio station isWII-FM*, I hear this song: “This new process looks harder, not easier. In fact, you’re […]

Again and again, culture change comes up as one of the most important aspects of a successful Six Sigma deployment. Yet effecting culture change is one of the most difficult parts to master. Almost 50 percent of respondents to a 2007 iSixSigma survey said their company was far from achieving its desired culture change (“Organizational […]

“Train and hope for the best.” Acting on that tenuous proposition, a small group of Chevron Corp. employees initiated a business unit deployment of Six Sigma eight years ago. The odds that it would spread enterprise wide were not good. But fueled by proponents’ zeal and impressive results, the grassroots effort crossed national and business […]

Merriam-Webster’s dictionary states, “skepticism implies an unwillingness to believe without conclusive evidence.” Sometimes a little skepticism – or at least curiosity – can be a healthy thing. For instance, one should probably not begin taking a new medication without asking a few pertinent questions such as, “What are the side effects,” “How will this interact […]

A critical component of any successful Six Sigma project is to overcome resistance to change. The reason: Without user acceptance, any process improvement is doomed to fail. Therefore, proper anticipation and understanding the approaches to various resistance tactics is essential to success. People resist change in the workplace in many ways, but among the more […]

Chances are you’ve heard of Six Sigma, perhaps in connection with General Electric, the company that made it popular in the 1990s. You may even know that Six Sigma uses statistical techniques to improve processes in both manufacturing and service industries. But did you know there is an important role for Human Resources (HR) in […]

Imagine you run a manufacturing business and a surprise government labor inspector hands more than 21 citations for serious worker safety (OHSA) violations. Add to this an order that gives you only six months to show 100 percent compliance or face shutdown. This true story explains the elements that took this company from near collapse to […]

Making the decision to bring Six Sigma into your organization is just the first step on a long journey. Although this approach has proven successful for a variety of industries (including manufacturing, transactional and professional services), the best-laid plans may go awry if the focus is solely on the technical side, without considering the cultural […]