Quality audits are performed to verify the effectiveness of a quality management system. They can also be used to: Gain internationally recognized quality certifications, such as ISO 9001. Verify the existence of objective process data. Assess how successfully processes have been implemented. Judge the effectiveness of achieving any defined target levels. Provide evidence concerning reduction…
Many have thought the traditional definition of quality – meeting the desired specifications of the product’s fitness for use – does not apply in the same sense in the service sector as in manufacturing. But a closer look reveals that today’s services, with a little help from technology, are similar to products in the manufacturing industry….
The definition of quality can differ depending on whether it is associated with products and services or with the processes used to generate them. The quality of a product or service is measured in terms of the satisfaction that the customer derives from using it. The quality of a process depends on its ability to…
“Prevention is better than cure” applies to defects in the software development life cycle as well as illnesses in medical science. Defects, as defined by software developers, are variances from a desired attribute. These attributes include complete and correct requirements and specifications as drawn from the desires of potential customers. Thus, defects cause software to…
Many quality managers have read about and seen the benefits of Six Sigma but are unsure how to approach their senior leadership about the opportunity because they do not have a concise package of information to convey. Fortunately, there is a series of tried and true steps which can be taken to sell management on…
A distinguished panel of healthcare executives recently shared their thoughts on the importance of leaders taking an active and visible role in their organization’s quality initiatives. They also agreed on the need for organizations to develop the right management systems and structures to adequately support their quality efforts, measure outcomes and encourage accountability. Speaking on…
Since the start of the information technology age, software quality has been an ambiguous term, meaning different things to different people. It has been defined internally from the viewpoint of software developers; and it has been defined externally from the viewpoint of end users of the software. But either way, early in the history of…
George Group, DeLeeuw Associates and iSixSigma Partner to Advance Financial Services Quality Through Focused Six Sigma Portal
Dateline: Stamford, Connecticut (USA), May 6, 2004 The man whose ideas led to corporations adopting Six Sigma and other quality management strategies warns that U.S. companies are moving too slowly in improving the quality of business procedures, products and services. The nation’s position in the world economy is at risk, according to Dr. Joseph M….
Dr. Joseph M. Juran, “Architect Of Quality,” Celebrates 100th Birthday
Often considered an island unto itself, technology development and implementation does not really occur in a vacuum. However, the interrelated nature of managerial, quality and technological systems, and the inherent benefits of a truly integrated view are not necessarily evident to the information technology (IT) professional. Consequently, increasing implementation costs and an array of idiosyncratic…
Answering two fundamental questions can help an organization honestly assess its readiness for adopting a Lean Six Sigma culture.
Certified Quality Engineer (CQE) Prep Course in Las Vegas May 10-13th
Gaurav Shah
Sharad Sharma
Issa Bass
Mukesh Soni
John McGraw
Carolyn Pexton
Ashu Bhatia
iSixSigma-Editorial
Richard Lee
Amber Gravett
Bryan Carey