Lean and Creative Six Sigma to Solve Real-life Issues

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A strong possibility exists that some organizations using Six Sigma are failing to cash in on the true potential of the methodology. This can happen when proper care is not taken to understand what needs to be integrated with the Six Sigma methodology to make it effective, comprehensive and a focused approach to solve real-life […]

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Improving a Health System’s Cash Flow Management

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The healthcare industry is going through mergers and acquisitions and facing new economic struggles. As hospitals realize the need to consolidate resources regionally, a big challenge takes shape: handling the information necessary to manage cash flow efficiently. Cash flow management is vital for hospital systems to sustain their daily operations. Our team used DMAIC to […]

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Aligning Call Center Agent Goals with Customer Desires

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In the 1990s, the teller counter was the primary customer-facing area in the financial service industry, and so improvement efforts were leveraged in this arena. With increased improvements in technology and online banking utilization, however, process improvement efforts have shifted to internal areas. Yet companies must realize that even though customers are becoming more self-reliant […]

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Define Tools Give Teams Much-needed Information

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Like morning leads the day, a well-defined, well-scoped Six Sigma project is more likely to be completed and lead to savings. A DMAIC (Define, Measure, Analyze, Improve, Control) project that starts directly at the Measure phase has the potential to be ditched as investigation of the current problem may open a can of worms that […]

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With Flexibility, DMAIC Has Long Future Ahead

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There has been a buzz about DMAIC, and it goes something like this: โ€œBecause DMAIC is for reactive problem solving, and companies are getting more proactive and oriented to Design for Lean Six Sigma (DFLSS), what is going to happen when the reactive problems go away? Wonโ€™t the use of DMAIC dwindle or disappear?โ€ The […]

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Six Sigma Adds Structure to Quality Audit Process

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Quality audits are performed to verify the effectiveness of a quality management system. They can also be used to: Gain internationally recognized quality certifications, such as ISO 9001. Verify the existence of objective process data. Assess how successfully processes have been implemented. Judge the effectiveness of achieving any defined target levels. Provide evidence concerning reduction […]

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DMAIC Helps Agency Craft Green Electronics Plan

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The increased demand and limited supply of fossil fuels has signified the importance of energy efficiency and conservation across the world. Energy resourcefulness has come to the forefront in both federal and private organizationย’s policies and practices. Many organizational standards and procedures aim to minimize the use of energy, thereby protecting the environment. Various federal […]

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Tying Measures to Belt Objectives: Bad for Business?

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Linking DMAIC process measures to rewards as part of an annual employee objectives and appraisal process is a step often taken imprudently. It can create distortions in how the business processes are run and how Belts approach their work.

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Six Sigma Projects Without Data

Six Sigma Tools Still Fit in Projects Lacking Data

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No data? No problem! The Lean Six Sigma process provides an excellent framework for all types of projects, even when there is little or no data.

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Reducing Avoidable Cancellations on the Day of Surgery

Reducing Avoidable Cancellations on the Day of Surgery

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To accommodate growth in surgical service without adding resources, a Six Sigma team at Deaconess Hospital takes aim at reducing the number of same day surgical cancellations.

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Storyboards Lend Structure and Discipline to Six Sigma

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Six Sigma’s step-by-step approach to problem solving has benefited greatly from the development of a common toolkit, project framework and terminology. That commonality, to a large extent, has made Six Sigma a business phenomenon transcending corporate and national boundaries. However, one broadly implemented element of Six Sigma project management that is often underestimated is the […]

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Reducing Delayed Starts in Specials Lab with Six Sigma

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Special radiology procedures can be some of the most difficult to manage in healthcare. Their production relies on the chorus of a multidisciplinary team working within a limited time frame. Ancillary department performance can directly affect outcome performance for the unit. Defects such as missing orders, missing history and physicals or problems with patient flow […]

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Outpatient Imaging Reports TAT Cut from 64 to 9 Hours

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Competition in the outpatient imaging center market is intense. New imaging centers are springing up everywhere. Faced with decreasing reimbursements, ever-changing technology and the expectation of spa-like atmospheres, how can an outpatient imaging center remain profitable? The answer lies with the customer. Having a pulse on the customer experience and continually eliciting and acting on […]

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“Toolbox? We Don’t Need No Stinking Toolbox!” Is Six Sigma a New Set of Tools or a New Way to Employ Existing Tools?

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In the debate about whether Six Sigma is something new, the arguments for and against revolve in part, around the set of tools used to execute a Six Sigma project. Is Six Sigma a new set of tools or a new way to employ existing tools? The answer lies somewhere in the middle. Many of […]

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DMAIC and DFSS Roadmaps: How to Connect and Integrate?

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Making a single DMAIC-DFSS roadmap elicits numerous coexistence and integration questions. Nonetheless, a combined core roadmap is possible.

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Helping the Help Desk Satisfy Customers More Quickly: An iSixSigma Case Study

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A young, rapidly expanding financial services company located in India runs an in-house help desk for responding to customer queries via email or telephone. Help desk response time is tracked using software that calculates the time between registering and closing calls. A project was instituted to train employees in the relevant tools and techniques of […]

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Using a DMAIC-Style Approach to Win Service Contracts

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In today’s competitive environment, companies are looking for service providers that offer a lower cost and a trusted partnership. This is a need that can turn the request-for-quotes (RFQ) process into more than a bidding war. It is especially true when companies are looking to outsource major activities and are concerned about losing control. For […]

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Common Success Factors, Uncommon Success in Europe

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Whether implementing Six Sigma in Munich or Manhattan, Paris or Prague, certain common factors are critical for success. Nonetheless, how one successfully applies these factors is culturally dependent. Universal Critical Success Factors Accepting the General Electric definition of Six Sigma as “completely satisfying customers’ needs profitably” means that Six Sigma requires a company-wide initiative to […]

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Scientific Problem-Solving: DMAIC in Terms of Y = f(x)

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A major advantage provided by the implementation of Six Sigma is changing the thought process from trial and error to Y = f(x). Most training programs for Six Sigma seem to focus on teaching the tools rather than driving home the importance of scientific problem-solving for process improvement. That is where breakthroughs really begin. One […]

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Y = f(x) Roadmap: Telling the DMAIC Story Using Xs and Ys

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With its DMAIC (Define, Measure, Analyze, Improve, Control) roadmap, the Six Sigma methodology provides a structured and systematic approach to solve business and process problems. The related toolkit is a selection of proven tools and methods thatโ€“ correctly appliedย โ€“ helps to determine, analyze and improve a problem. All well and good, however, inexperienced or newly […]

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Six Sigma Improves Workflow in N-Medicine Department

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The nuclear medicine department located in the Ospedale Santa Croce e Carle in Cuneo, Italy, has always been recognized as a national and international reference site for its clinical compentencies and innovative facility design. When originally opened, the nuclear medicine department was structured to provide the best possible service to patients. This included a focus […]

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Management Assessment for Competitive Advantage

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A management functional assessment model (MFAM) can help organizations attain and sustain a competitive advantage in the marketplace. The model aids managers in determining the key activities to address in order to improve corporate efficiency and effectiveness based on satisfying stakeholders. And it does it via an easy-to-use scorecard. While using Six Sigma’s DMAIC methodology […]

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Achieving and Sustaining Improvement in Cardiac Medication

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More than 70 million Americans have some form of cardiovascular disease, including stroke, high blood pressure, congestive heart failure (CHF) and acute myocardial infarction (AMI). The numbers continue to rise as the population ages, and improving the timeliness and quality of cardiovascular care continues to be a critical area of focus for healthcare providers. Some […]

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Fast and Intense: Kaizen Approach to Problem-Solving

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Perhaps it was impatience with how long traditional projects take. Often it was an awareness of how hard it is for people to concentrate on improvement when they keep thinking about getting their work done. To some extent it was a matter of their innate respect for the people who do the work. For all […]

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