Applying Six Sigma to Improve Diagnostic Imaging

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Since the discovery of X-rays in 1895, the field of diagnostic imaging has undergone dramatic changes. Within a year after its introduction, the application of X-rays to diagnosis and therapy had already become an established part of medicine. The decades to follow produced a steadily increasing stream of innovation – including the advent of nuclear […]

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Combining the Power of DMAIC with Testing Processes

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Companies today make great financial investments in testing their processes and systems to ensure that they will meet customer expectations. The companies go through all the right steps to test as thoroughly as possible; but – in many cases – the end results are less than desired for the effort, time and dollars expended. Customer experiences […]

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A Six Sigma Case Study – Tutorial for IT Call Center – Part 1 of 6

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Part 1 of this combination “case study and tutorial” tracks the inception of a Six Sigma DMAIC project by an IT support business. The project is aimed at helping the company become more competitive and profitable. Each part follows the project team as it works through another stage of the DMAIC methodology. Click to read […]

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A Six Sigma Case Study – Tutorial for IT Call Center – Part 3 of 6

Published:

This combination “case study and tutorial” tracks the inception of a Six Sigma DMAIC project by an IT support business. The project is aimed at helping the company become more competitive and profitable. Each part follows the project team as it works through another stage of the DMAIC methodology. Click to read the rest of […]

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A Six Sigma Case Study – Tutorial for IT Call Center – Part 4 of 6

Published:

This combination “case study and tutorial” tracks the inception of a Six Sigma DMAIC project by an IT support business. The project is aimed at helping the company become more competitive and profitable. Each part follows the project team as it works through another stage of the DMAIC methodology. Click to read the rest of […]

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A Six Sigma Case Study – Tutorial for IT Call Center – Part 5 of 6

Published:

This combination “case study and tutorial” tracks the inception of a Six Sigma DMAIC project by an IT support business. The project is aimed at helping the company become more competitive and profitable. Each part follows the project team as it works through another stage of the DMAIC methodology. Click to read the rest of […]

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A Six Sigma Case Study – Tutorial for IT Call Center – Part 6 of 6

Published:

This combination “case study and tutorial” tracks the inception of a Six Sigma DMAIC project by an IT support business. The project is aimed at helping the company become more competitive and profitable. Each part follows the project team as it works through another stage of the DMAIC methodology. Click to read the rest of […]

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Case Study - Salvaging a Call Center's Big Software Investment

Case Study: Salvaging a Call Center’s Big Software Investment

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Software can be a helpful tool but it is not a magic wand. After investing half a million dollars in tracking software for its call center and still seeing a high volume of complaints, one company used DMAIC to turn a disaster into a success.

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Streamlining Diagnostic Testing at Northwestern Memorial

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The diagnostic testing center at Northwestern Memorial Hospital in Chicago is an outpatient laboratory that is kept perennially busy serving the needs of the community. Thousands of walk-in patients are seen each year, primarily for blood tests (phlebotomy) and electrocardiograms (EKGs). Although Northwestern receives acclaim for its patient care, some complaints had begun to surface […]

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Process Redesign to Reduce Cycle Time: A Case Study

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A power distribution company in India, serving domestic, commercial, industrial and agricultural users, was not meeting the country’s performance standard regulations for metering and billing. A Six Sigma project was initiated to reduce cycle time.

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Improving ED Wait Times at North Shore University Hospital

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The Emergency Department (ED) increasingly is becoming the sole source of medical care for many individuals. It also is often called the “gateway” to the hospital since it is the first encounter many patients have with the hospital. Thus it is the place where positive or negative perceptions of the hospital initially may be formed. […]

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Moms Know . . . All About Clear Operational Definitions

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Six Sigma practitioners know that operational definitions are definitions to do business with. An operational definition can be defined as a clear and understandable description of what is to be observed and measured, such that different people collecting, using and interpreting data will do so consistently. An operational definition is a concept to guide what […]

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Six Sigma Catapults Hospitals to Next Level of Quality

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The quality and variability of care delivered by hospitals is highly profiled in the media today. Pick up a newspaper, turn on the television or open a healthcare trade journal and chances are there will be an article detailing the real or possible occurrence of medical errors, allegations of a hospital’s failure to comply with […]

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Case Study: Why a Team Cannot Afford to Overlook the C in DMAIC

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The managers of a lockbox operation in the upper Midwest were not at all pleased. The corporate clients for whom they processed millions of dollars in payments were very intolerant of errors. Yet in the first months of a new quality improvement effort, the error rate per 100,000 transactions doubled from 15 to 30. Truth […]

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Implementing Design for Six Sigma (DFSS) in Europe

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“Why bother about process improvement? Let’s do it right the first time. We don’t need process improvement. We have to implement DFSS!” This is a common theme from engineering people in Six Sigma deployments. A common response from practitioners is that DMAIC should be implemented first; experience with the methodology should come before the introduction […]

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Six Sigma and the Software Development Life Cycle

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Many software organizations are beginning to use Six Sigma, and are finding that they need to rationalize its relationship to the standard software development life cycle process. A number of issues and alternatives arise when this need is addressed. Roadmaps and Software Development Life Cycles (SDLC) Six Sigma includes two complementary roadmaps. The first of […]

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Increasing Cath Lab Capacity Through Six Sigma

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Healthcare organizations currently implementing Six Sigma are finding no shortage of opportunities for applying this approach – and many are reaping substantial benefits in terms of cost, quality and productivity. One area increasingly targeted in recent years has been the cardiac catheterization lab, which is generally a high-volume, challenging and complex environment within any healthcare facility. […]

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Credit Risk

Six Sigma Methodology for Credit Risk and Credit Scoring

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Six Sigma is a mindset that ensures problems are approached with rationality and based on a scientific procedure. So why do science-oriented credit risk managers sometimes resist Six Sigma, even in organizations that embrace the methodology?

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Strategies for Improving Patient Safety in the Hospital

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The fact that patients are not entirely safe in a hospital is not breaking news. Errors in healthcare delivery were occurring long before the 1999 report by the Institute of Medicine exposed significant gaps in the healthcare system in the United States. The institute’s report, To Err Is Human: Building a Safer Health System, found […]

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Lean Six Sigma in the Office

Case Study: A Lean-Six Sigma Duo for the Office

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The experience of a European life insurance provider highlights the lessons learned from transferring Lean from the shop floor to the office as well as providing a deployment model that integrates Lean, Six Sigma and process management.

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Case Study: Reducing Delays in the Cardiac Cath Lab

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A DMAIC project at New York-Presbyterian Hospital improved throughput – case start time, room turnaround time and patient prep time – in three cardiac cath labs.

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