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Setting effective goals is crucial to the success of any project, and this is especially true in Six Sigma. SMARTER is a goal-setting framework that is commonly used in Six Sigma to ensure that project goals are well-defined and achievable. Overview: What is SMARTER The term SMARTER stands for Specific, Measurable, Achievable, Relevant, Time-bound, Evaluated, […]

You want your processes to be able to still function well in the face of changes and variation. Let’s learn some more about how you can develop these robust processes. A robust process refers to a well-designed and reliable process that consistently delivers the desired outcomes, even in the face of variations, uncertainties, or challenges. […]

When you hear the term residual, think of linear regression. It is the error of your prediction equation and has implications for the quality of your regression analysis. 

If your eyeglasses have the correct prescription, you will have proper resolution and can see clearly and with detail. The same holds true for your Measurement System Analysis and Design of Experiments. Greater resolution means your data can help you see more information about your process.

It is usually impractical to measure everything if you are trying to collect data. That is why you will use an appropriate sampling technique. But how big a sample should you get? Using a sample size calculator will make that task quick and easy. Let’s see how. When you are required to collect data to […]

Being able to make the right decisions about your products/services can have a major impact on the future of your organization. Having an organization that can make necessary adjustments before the impact is too great is a goal of most companies. Being able to gauge sensitivity across a great number of variables can help make […]

Having good products, processes, or quality control is admirable, but striving for robustness is optimal. Getting your systems, operations, processes, or products up to a level where they are robust should be a goal of every organization that hopes to reach and stay at the Six Sigma level. Overview: What is robust? Robust refers to […]

Ship dates may seem arbitrary, but they can have a major impact on the financial bottom line of your organization as well as how satisfied your customers are. Choosing ship dates that are realistic and that are in sync with when your customers expect products to be delivered is a fundamental part of doing good […]

The creation of a rational subgroup is the key to the proper use of control charts. Let’s try to understand what makes them rational.

Repeatability is the variation that occurs when a person uses a measurement tool (gage) to measure the same part repeatedly. This article will cover what it means to measure and evaluate the repeatability of a gage. What is the measure of a person? What is the measure of a person measuring? Repeatability is one measure of […]

The meaning of the word “robust” can shift depending on the context. It can be used to describe an organization that’s grown to a significant size, a person with a lot of natural stamina or the hearty flavor of a gourmet soup. However, in the context of process management, robustness describes the ability of a […]

Quality improvement takes dedication, time, and resources. With this being the case, many find myriad excuses to hold off on quality improvement efforts until the very end, usually to the detriment of their organization. Being able to offer quality products and services to your customers needs to be a primary focus of your business. When […]

A quality attribute is a characteristic of a system that is used to evaluate the system’s performance from the perspective of the end user.

The strategy of continuously improving your organizational processes by setting your goals, identifying deviations from those goals, and then taking appropriate actions to adjust your processes to close the gaps.

What does it mean when you see the phrase Q1? Using the common phrase of consultants, it depends, the definition of Q1 is dependent upon the context of its use. Let’s examine the possible definitions. While the phrase Q1 seems simple enough to understand, the true meaning will be a function of the context in […]

Also known as discrete data.

R-square is the square of R. That’s easy. But what does it really mean, and how do I interpret it?

Overview: What is a quality dictionary? In the Six Sigma methodology, effective communication is essential to ensure all stakeholders are working towards the same goal. A quality dictionary is a critical tool in establishing a common language and understanding of key terms and concepts related to quality and process improvement, helping to reduce ambiguity and […]

Financial business metrics can be jargon-heavy and cumbersome to use. We simplify and demystify return on investment, making this accessible to all and giving you the confidence to use in your daily business life.

If your organization is known for its high-quality products and services, then you should perceive that as a good thing. But did the concept of quality control help you get there? Let’s explore what quality control really means. Quality is often defined as having your products or services meet your customers’ specifications or expectations. Control […]

A data point taken at random from the universe or population of your process.

How do you take your customer’s requirements and drill down through the entire product or service development process? Quality function deployment is a great way to do that. Let’s see how it is done.

Say what you do and do what you say is a phrase often used to summarize what quality standards like QS-9000 are all about. Although now obsolete, let’s explore what it was and what replaced it.

SCAMPER is an acronym for a simple approach to creative brainstorming. The technique uses a series of questions that prompt you to come up with creative ideas for improving products and processes.

Inspection of the structures and machinery in manufacturing plants was once done primarily through industry practices that were rooted in health and safety regulations along with prescriptive codes. Unfortunately, this type of inspection did not take into account the risk of failure, environmental conditions, and so forth. A more well-rounded approach to inspection was developed […]

Risk based maintenance (RBM) is the result of combining lean management philosophy with conventional risk management. You could also call it “smart maintenance” or “informed maintenance” since it relies heavily on data and planning. It has useful implications in both risk prevention and crisis management. Overview: What is risk based maintenance? Companies that employ a […]

The term “process measurables” is incredibly narrow and also incredibly broad. In the scope of overall business management, it can seem like a pretty narrow and technical concept. However, for process managers, it’s a concept that can describe hundreds of different things in one project alone. Overview: What are process measurables? A measurable is any […]

You can’t be right all the time when making decisions about your process. But, you can manage that risk. Producer’s risk is one of those risks, so let’s learn a little bit more about it.

Preventing a problem is better than correcting one. Anticipating and avoiding potential issues before they arise is a hallmark of strong business management.

Having the right processes is integral to the success of your business, but having the right type of practices in your organization helps make sure that the work being done to implement those processes is approached from the right perspective. Getting a task done is necessary, but it is also important to look at how […]

Have you ever heard someone ask the question, “What are the odds of that happening?”. Well, that’s the concept of probability. Let’s learn a little more about probability and how it can be used in your organization.  When you start discussing probability with someone else in your organization, you may hear the words deterministic or […]

Precision is how companies build systems that enable them to deliver the right solutions to their customers’ problems at the right times, repeatedly. Does your company do that?

The term parts per million, or PPM, is used in a number of contexts in engineering, chemistry and process improvement. We will focus on the application in continuous or process improvement.

In statistics and math there are two types of data: quantitative data and categorical data. A variable that represents quantitative data is called a quantitative variable while a variable representing categorical data is called a categorical variable.  Overview: What is a quantitative variable?  Quantitative data represents values and numbers which can be measured or counted […]

You are convinced there is a correlation between your X and Y variables. But, you won’t know for sure until you can establish the strength of the correlation. That’s where R comes in. Let’s learn some more about R. R is the symbol used to represent the strength and direction of correlation between continuous variables. […]

Have you ever waited in a line at the grocery store or bank? The British term for a line is a queue. Queuing theory is the mathematical study of waiting in line. Let’s learn more about this. The British refer to a line as a queue. Queuing theory is the mathematical study of people, objects […]

With statistical process charts (SPC), you have a statistical approach that is accessible and allows you to find solutions to system and process problems. One type of chart that falls under the SPC umbrella of tools is the rare event SPC. When rare events occur in your industry, it is necessary to monitor them to […]

Process management, sometimes referred to as Business Process Management (BPM) is a systematic approach to ensure that your organization’s business processes are aligned in an efficient and effective manner, and aligned with your organization’s strategic goals.  Some of the benefits to having a process management system in place are: Overview: What is process management?  The […]

Effective scope management keeps your project on track by establishing clear goals, progressive milestones, performance standards, and specific restraints across every stage of the process.

Keeping records is a necessary part of any business. This extends to everything from business transactions to a company’s quality management system.The proper formatting, cataloging, storage, and maintenance of quality records are all vital facets of an organization’s quality management system. Overview: What is a quality record? A quality record can be defined as the […]

When you want to replace a part in your car, you should ask whether it is OEM or aftermarket. OEM parts will be the same as the part you are replacing. An aftermarket part may be similar but will not be from the same manufacturer or supplier who originally provided the part. Does it matter? […]

For any process you collect data on, there will be a signal and some noise. Unfortunately, if the noise is loud enough, it will drown out your signal. Let’s see what we mean by noise and how we can mitigate its impact.

When you work on a process, there is always a result. These results can be broken down into outputs and outcomes. Whatever you put into your work results in the degree of your output. Your output is dependent on the strength of your input, so it is vitally important to choose the right inputs that […]

Lean Six Sigma prevention cost analysis (PCA) is an important tool that can help businesses prevent costly mistakes and improve their bottom line.

Many organizations claim that safety is Job #1. The Occupational Safety and Health Administration is an agency in the U.S. Department of Labor which is responsible for ensuring that companies provide safe and healthy work environments for their employees. OSHA stands for Occupational Safety and Health Administration. It is a federal agency of the United […]

Nothing is perfect, but almost everything can be made better. That’s the basic philosophy behind any optimization strategy. Optimizing is an activity that businesses pursue when they are generally satisfied with the entry criteria and scope of a particular process, but want to further improve the efficiency or reduce output variability. Overview: What is optimization? […]

In business, it is vital to have a firm grasp on the maximum amount of expenditures a project can allow. This can mean the difference between being profitable or falling into the red. For every project you undertake that requires funds, you need to know how much you can comfortably spend on it. Beyond that, […]

The purpose of Lean Six Sigma is to identify opportunities for improving organizational processes. One of the challenges is the selection of projects for improvement teams to work on. Let’s learn more about how to select impactful projects. Both Lean and Six Sigma projects are used to improve organizational processes. Improvement teams are formed. DMAIC […]

There are all kinds of procedures for the many things that people do every single day. Every family household has procedures for basic tasks like putting dishes away, assembling for dinner or getting into the car. Likewise, every place of business has procedures for the essential activities they do on a regular basis. Overview: What […]

The primary metric is a numeric output used to understand your process. It makes the process objective, setting the stage for successful improvements that align with the organization’s strategic goals.